The Cornerstone Dental in Hickory Creek, TX(which is not listed here) has not corrected a billing error for over 3 months since we visited.
On 12/28/2012, I went to Cornerstone Dental in Hickory Creek, TX for a scheduled cleaning. The insurance I have(Blue Cross Blue Shield) has ALWAYS covered the cleanings. They are scheduled for two times per year and there is a $500 deductible for each person. Kasey, the manager there, sent my husband and I two letters and asked us to come to the office for the cleanings because apparently we had money available, approximately $430 each so we can use it. We went and after the cleanings, I also paid $76.60 for two fillings for myself. She told me that everything is fine and gave me a customer copy of a couple papers that say that I don't owe a penny. Three months later on March 13, 2013, I received a statement from Cornerstone Dental that said I had to pay $348.40. I went BACK to the office talked to them. They said they'd make an adjustment from $348.40 to $215. I told them that I disagreed with that and called the insurance company, who then told me to call/go back to the office because even she didn't know what I was talking about. The people at the office said they'd call my insurance company to "resolve the problem". They said this at the beginning of May.
I received ANOTHER paper that said I had to pay the $356 from earlier. On May 21st, I talked to Sandra and she said the exact same thing; that she'd talk to Kasey and fix the error. One month later on June 19th, I got a 3rd copy of the $356 statement error. When I threatened to file a complaint, they removed the $215 from last year. They cleared that to add the $356 and I'm tired of putting up with it. I have a customer copy that they gave me that says "Amount due: $0.00" on hand.
Thanks for taking your time to read this and here is my contact info:
2800 Gold Rush st.
Corinth, TX 76210
I would like for them to fix the error and to not change their story. I'd also like for them to stop putting me off about this issue. This is a lot of money that I shouldn't have been charged for. They say one thing, but do another.
Business' Initial Response
Contact Name and Title: Mandy Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***********@mycornerstonedentist.com
We are Cornerstone Dental in Flower Mound, and do not have the same owner as Cornerstone Dental of Hickory Creek. Please send this to the correct office. Thank You.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I won't not accept from the business because like I said in the previous it's not my fault either when I received two Cornerstone letters, why is it telling me that the money is available and it's also telling me 100% that the insurance will cover it when I paid 76.60 also there is three different amount which is asking me to pay. I am very frustrated about issue and if I know that it's going to be like that I would have never went there. Please try to resolve my problem. Thank you so much.
Business' Final Response
For over 3 months we have been telling Mrs. ****** that her insurance had denied her claims and that she would have to speak with them to get her balance resolved. her insurance company kept telling her it was our fault for not anticipating when she had reached her yearly max, so we called insurance ourselves. Insurance informed us that she was maxing out early because she was seeing another DDS. I called Mrs. ****** to let her know that we had no control over her insurance company and how they pay and that the balance would be her responsibility. I also informed her that we would be able to set up a payment arraignment, and she could still visit our office. Mrs. ****** understood what had happened with her insurance company and was grateful that we were willing to help her take care of her balance.