This Business is not BBB Accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
United Debt Services LLC is not BBB Accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered United Debt Services LLC's rating include:
- Length of time business has been operating.
- 76 complaints filed against business
- 4 serious complaints filed against business.
- One complaint filed against business that was not resolved.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||32|
|Billing / Collection Issues||17|
|Problems with Product / Service||27|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||76|
Additional Complaint Information
Complaints are regarding dissatisfaction with the company's service and misrepresentation of the results of the debt negotiation program. Specifically, customers complain that paying the company fee and following the debt negotiation program does not reduce debt, as stated by company representatives. As a result of the program, customers complain, they have an increase in debt, due to late fees or additional interest and negative credit reporting. The company resolves complaints by offering partial refunds. Although the company resolves most of the complaints it has failed to correct the underlying reason for the complaints.
Type of Entity
Limited Liability Corporation
Business ManagementPrincipal: Mr. David Melrose (Owner)Corrine Maples (Senior Vice President)
According to information in BBB files, Mr. David Melrose, owner of United Debt Services LLC is also the owner of Payment Relief Center. The BBB maintains a separate report on that company. You may see that report by clicking on the following link, http://www.bbb.org/dallas/business-reviews/debt-relief-services/payment-relief-center-in-frisco-tx-90243076 .
Debt Relief Services
Alternate Business NamesDepartment of Negotiations
Industry TipsDebt Relief
DONT LET YOUR FINANCIAL SITUATION DETERIORATE
Tips on Choosing a Credit Counselling Agency
What are Fair Debt Collection Practices?