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Dallas and Northeast Texas

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This Business is not BBB Accredited

United Debt Services LLC

Phone: (866) 544-3495Fax: (214) 618-7857View Additional Phone Numbers2611 Internet Blvd Ste 201, FriscoTX 75034-9093http://www.uniteddebtservices.comView Additional Web Addresses

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BBB Accreditation

United Debt Services LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered United Debt Services LLC's rating include:

  • Length of time business has been operating.
  • 76 complaints filed against business
  • 4 serious complaints filed against business.
  • One complaint filed against business that was not resolved.

Customer Complaints SummaryRead complaint details

76 complaints closed with BBB in last 3 years | 48 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues32
Billing / Collection Issues17
Problems with Product / Service27
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 76

Additional Complaint Information

Complaints are regarding dissatisfaction with the company's service and misrepresentation of the results of the debt negotiation program. Specifically, customers complain that paying the company fee and following the debt negotiation program does not reduce debt, as stated by company representatives. As a result of the program, customers complain, they have an increase in debt, due to late fees or additional interest and negative credit reporting. The company resolves complaints by offering partial refunds. Although the company resolves most of the complaints it has failed to correct the underlying reason for the complaints.

Additional Information

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BBB file opened: 05/10/2011Business started: 02/01/2011
Type of Entity

Limited Liability Corporation

Business Management
Principal: Mr. David Melrose (Owner)Corrine Maples (Senior Vice President)

According to information in BBB files, Mr. David Melrose, owner of United Debt Services LLC is also the owner of Payment Relief Center. The BBB maintains a separate report on that company. You may see that report by clicking on the following link, http://www.bbb.org/dallas/business-reviews/debt-relief-services/payment-relief-center-in-frisco-tx-90243076 .

Business Category

Debt Relief Services

Alternate Business Names
Department of Negotiations
Industry Tips
Debt Relief
DONT LET YOUR FINANCIAL SITUATION DETERIORATE
Tips on Choosing a Credit Counselling Agency
What are Fair Debt Collection Practices?

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.