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This Business is not BBB Accredited

Financial Freedom of America, Inc

Phone: (214) 276-0062Fax: (214) 276-0076View Additional Phone Numbers8140 Walnut Hill Ln., Suite 400, DallasTX 75231http://www.financialfreedomofamerica.comView Additional Web Addresses

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BBB Accreditation

Financial Freedom of America, Inc is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Financial Freedom of America, Inc's rating include:

  • Failure to respond to one complaint filed against business.
  • One complaint filed against business that was not resolved.
  • One serious complaint filed against business.

Complaints are regarding dissatisfaction with the company's service and misrepresentation of the results of the debt negotiation program. Specifically, customers complain that paying the company fee and following the debt negotiation program does not reduce debt, as stated by company representatives. As a result of the program, customers complain, they have an increase in debt, due to late fees or additional interest and negative credit reporting. The company resolves complaints by offering refunds or refering to the Client Services Agreement for explanation. Although the company resolves most of the complaints it has failed to correct the underlying reason for the complaints.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues2
Problems with Product / Service3
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (5)BBB Closure Definitions
07/10/2012Billing / Collection Issues
05/14/2012Problems with Product / Service
04/17/2012Billing / Collection Issues
03/07/2013Problems with Product / Service
03/18/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to respond to phone calls or written requests for assistance or support

Complaint: Predatory lender got my dad into a reverse mortgage loan he didn't need, he died, and they're withholding and delaying info required to repay loan
This most foul of lying, scheming predatory lenders convinced my retired, elderly father into a reverse mortgage he didn't need as a 40-year retiree from UCLA with an excellent pension. They set preconditions for the loan regarding repairs to the home which a contractor of their choosing performed with near criminally fraudulent negligence at prices outrageously above the industry norm. They continually called him, to harassing degrees, urging him to deepen the financial pit they were helping him into. When he died in March of 2012, they sent a crooked appraiser to appraise the home at nearly the exact amount he owed them, which was actually less than half the home's actual value. The home was moved out of the trust by the successor co-trustees and transferred to me and my fiancé' whom Financial Freedom has given the runaround with obfuscations and delays and outright lies

Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.

Industry Comparison| Chart

Debt Relief Services

Additional Information

top
BBB file opened: 03/07/2006Business started: 01/30/2006
Type of Entity

Corporation

Incorporated: November 2005, TX

Contact Information
Principal: Mr. Corey Butcher (CEO & Pres.) Stuart Hefner (Compliance Manager)
Business Category

Debt Relief Services

Products & Services

This company offers a service for budget review, debt analysis, contacting creditors, and negotiating settlements with creditors for their clients for a fee.

Alternate Business Names
Financial Freedom Processing, Inc.
Industry Tips
Debt Relief
DONT LET YOUR FINANCIAL SITUATION DETERIORATE
Tips on Choosing a Credit Counselling Agency
What are Fair Debt Collection Practices?

Map & Directions

Map & Directions

Address for Financial Freedom of America, Inc

8140 Walnut Hill Ln., Suite 400

Dallas, TX 75231

To | From

LocationsX

1 Locations

  • 8140 Walnut Hill Ln., Suite 400 

    Dallas, TX 75231(214) 276-0062
    (214) 276-0070
    (877) 694-3362

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Financial Freedom of America, Inc is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (214) 276-0070
  • (877) 694-3362
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Additional Web Addresses

  • www.financialfreedomprocessing.com/
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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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