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BBB Reliability Report for

MSI Credit Solutions

BBB Rating F



Ratings ExplanationEnd Business Review Header
BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Find out more about this business:

Arrow BBB Accreditation
Arrow BBB Rating
Arrow Business Contact and Profile
Arrow Business Management
Arrow Additional Locations and Phone Numbers
Arrow Customer Complaint History
Arrow Government Actions
Arrow Advertising Review
Arrow Industry Tips
Arrow BBB Copyright and Reporting Policy

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BBB Accreditation

This business is not a BBB Accredited Business.

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BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:
  • BBB concerns with the industry in which this business operates.
  • Length of time business has been operating.
  • 10 complaints filed against business
  • Advertising issue(s) found by BBB.

Click here for an explanation of BBB Ratings


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Business Contact and Profile

Name: MSI Credit Solutions
Phone: (866) 217-9841
Address: 14185 Dallas Pkwy Ste 500
Dallas, TX 75254-1327
Website: www.msicredit.com
Original Business Start Date: December 2006
Principal: Mr Robert Neal, Co-Owner
Customer Contact: Mr Robert Neal, Co-Owner
Email Address:
Type of Business: Credit Repair Services-Advance Fee
BBB Accreditation: This company is not a BBB Accredited business.

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Business Management

Additional company management personnel include:

Mr. Ricardo Mendiola - Co-Owner

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Additional Locations and Phone Numbers

Additional Phone Numbers
+ 214 (1)

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Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 10 complaints about this company in the last 36 months, our standard reporting period. Of the total of 10 complaints closed in 36 months, 7 were closed in the last year.

These complaints concerned :
1regarding Billing or Collection Issues 
1regarding Contract Issues 
2regarding Customer Service Issues 
1regarding Guarantee or Warranty Issues 
2regarding Refund or Exchange Issues 
1regarding Sales Practice Issues 
2regarding Service Issues 
 
These complaints were closed as:
4 Resolved 
6 Administratively Closed 


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Government Actions

BBB has no information regarding government actions at this time.


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Advertising Review

BBB has no information regarding advertising review at this time.


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Industry Tips

Credit Repair

(Note: These tips pertain to the industry cited above and do not necessarily track our experience with the company in whose report they appear. In particular, industry complaints referenced below are typical of the industry as a whole, but not necessarily every company in the industry.)

The Fair Credit Reporting Act gives you the right to obtain a copy of your credit report. You also have the right to dispute whether any specific entries on your report should be there. The credit bureau must then investigate and remove inappropriate entries.
Credit repair companies offer to assist you in verifying the entries on your credit report. No one can help remove an item just because it is negative. Information which is accurate and verified will usually remain on your credit report for seven years, or ten years in the case of bankruptcy. You do have a right to put a brief statement in your credit report explaining particular entries in some circumstances.
According to federal law, credit repair companies may not charge an up front fee for their services. Also, you have the right to cancel a contract with a credit repair organization within three business days from the date the contract was signed.
The Federal Trade Commission has information for you on how to improve your credit report and how to deal with credit repair companies. Call toll-free 877-382-4357 for assistance. You can also go to the Commission's Web site at www.ftc.gov for free information.


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BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Reliability Report.

ID: 90038084
Report as of November 21, 2009 18:21
Copyright© 2009 Better Business Bureau


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