Charges were given for services not rendered.
I am writing this complaint against National Processing Company (NPC) Leasing. On January 14, 2013, I bought a device from yoozy.com and handled by NPC. It was an electronic device that would allow me to bill credit card transactions for my business, N*** P*** A***. I received the device, but it was never installed. NPC was supposed to install the equipment electronically. I tried on two separate occasions to telephone the company's local representative to get this device installed, as per the contract I signed. These dates were January 29, 2013 and November 6, 2013. On January 29, 2013 at 10:52 a.m., I called and left a message for "***" at phone number XXX-XXX-XXXX; I never got a call back. On November 6, 2013 date I called "*******" at phone number XXX-XXX-XXXX and I let her know that I would not pay for what was never set up, but she said that returning the equipment will not get lease stopped. I even visited their local address, **** ********* ******** Suite **** ******, OR XXXXX, which was the office of ***** Management Group where I went to speak to someone to get this product installed, but they were no longer at that address, and left no forwarding address.
While I was awaiting contact from this company, NPC, they continued to charge monthly fees to my business bank account, in the amount of $85.42, which were paid by me. This was more than what was on my contract, which was $79.00 a month, for a service I couldn't even use because it had never been installed. The equipment that was sent to me is still in the two boxes, and no one from the Tinley Park address has responded to me, except for collections.
For almost two years, my business account paid this company $85.42 a month for a service that they had never set up. I had to open a new business account to thwart the monthly deductions that this company was taking out of my account. According to my records, they have taken a total of $1,788.87 out of my account, beginning March 1, 2013 until November 3, 2014. This is just the monthly fees, not including the price I paid for the equipment. I also have, in my records, fees taken out by Merchant Bank Card billing, which totals $558.70.
To reiterate, I have been charged a total of $2,347.57 for a service that was never installed, I never could use, and the equipment is still sitting in the boxes it was shipped in. This should not happen to anyone.
I am requesting that I received a full refund for all changes because the device was not setup after numerous calls to have it setup. If received I will not pursue litigation for damages and lost income from failure to setup machine, bank charges and overages, and other punitive damages.
This merchants equipment was delivered on 1-23-13. It was already programmed and ready for use. We reached out to him on:
X-XX-XX- Left voice mail
X-XX-XX- Left voice mail
2-5-13- Left voice mail
X-XX-XX- Our tech finally got a hold of him but he said he had been really busy with end of year taxes and that he wouldn't be able to do anything with the machine until after March 1st.
He mentions visiting the local office of Eliot Management Group in ****** ****** that was no longer at that address, but that is another processor. We are not affiliated with Eliot Management Group.
He didn't reach out to us until 8-8-14, more than a year after receiving the equipment. He said he figured if anyone needed or wanted the equipment that we would get in contact with him since he had no way of reaching us. We advised him that our numbers have not changed. Evidently he was able to reach us. He was upset he was getting billed and his account representative advised that she would look over his account and call him back.
We called him back on 8-14-14, but once again we had to leave him a voice mail and never heard back.
The equipment is shipped with a bold sticker on the outside of the box with our technicians phone number that says to contact us for install within 48 hours of receiving the equipment. If our tech is doing another install, he returns their call. There is also a toll free number on the side of the terminal for 24/7 technical support. However, to reiterate, the terminal was already downloaded and ready to process and we are confident that had he used our services he would have seen overall savings. If he is interested in taking advantage of these processing savings and using the service, like he was back when he signed the contract, we are willing to go back and refund several months of processing fees as a courtesy.