BBB Accredited Business since 08/10/2015
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A BBB Accredited Business since 08/10/2015
BBB has determined that Pivotal Payments, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Pivotal Payments, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 66 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||7|
|Billing / Collection Issues||9|
|Problems with Product / Service||50|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||66|
Customer Reviews Summary Read customer reviews
5 Customer Reviews Customer Reviews on Pivotal Payments, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5 Customer Reviews|
Type of Entity
Incorporated: February 2004, TX
Contact InformationPrincipal: Mr. Philip Fayer (President and CEO)Mr. Louis Georgakakis (Director, Marketing)
Credit Card Processing Service, Financial Services, Credit Card - Merchant Services