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BBB Accredited Business since 11/01/1964

Mary Kay Inc. (Headquarters)

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Phone: (972) 687-6300Fax: (972) 687-1604View Additional Phone Numbers16251 Dallas Pkwy, AddisonTX 75001-6801 Send email to Mary Kay Inc.

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BBB Accreditation

A BBB Accredited Business since 11/01/1964

BBB has determined that Mary Kay Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Mary Kay Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 32 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

32 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues5
Delivery Issues4
Guarantee / Warranty Issues3
Problems with Product / Service20
Billing / Collection Issues0
Total Closed Complaints 32

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Mary Kay Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 10/01/1964Business started: 09/13/1963Business started locally: 08/01/1963
Contact Information
Principal: Mr. David Holl Esquire (President and CEO)Customer Contact: Lori Lei Cronin Ms. Laura Beitler (Chief Counsel, U.S.)
Business Category

Cosmetics & Perfumes - Retail, Cosmetics - Wholesale & Manufacturers, Cosmetic Sales, Business Opportunity Companies

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.