BBB Logo

Better Business Bureau ®
Start With Trust®
Dallas and Northeast Texas

BBB Business Review

BBB Accredited Business since 08/01/1997

Datamax of Texas

Phone: (972) 432-2300Fax: (972) 432-2301View Additional Phone Numbers800 Freeport Pkwy Ste 400, CoppellTX 75019-4412 Send email to Datamax of Texas

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 08/01/1997

BBB has determined that Datamax of Texas meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Datamax of Texas' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
02/05/2014Billing / Collection Issues | Read Complaint Details
X

Additional Notes

Complaint Category: Failure to correct billing errors

Complaint: Made numerous attempts to clear up "estimated" meter readings and subsequent charges and find out why monthly rate suddenly increased.
Approximately, in early November *** **** and I talked about my billing problems. I also indicated that for some reason I was now being charged $75 per month on my October and November invoices instead of the $50 rate I had agreed to. He wasn't sure why the rates went up, but *** indicated he had two employees that now worked for him and they were going over my bills to clear up the estimated usage charges. He told me I should hear back from them in a day or so.

On December 10, I emailed *** to find out where he was on getting my "estimated" charges cleared up since I hadn't heard back yet. He replied back on December 10th stating he would call me "tomorrow", December 11. I have no record of receiving this call nor do I have an email. On December 16 I received an email from ******* ********** asking me about 3 outstanding invoices. I asked her to check with *** to make sure she was on the same page. Fast forward to Jan 5.

On January 5 after not having heard from anyone since I asked ******* ********** to contact *** **** about my billing I sent another email to *** asking where we were at with my account.

On January 6 *** left me a message. No mention of past "estimated" charges. He indicated nothing was wrong with the account and that the $75 charge I was seeing was the increase that started in July. It was just a rate increase. There are two things very wrong with this. First, the increase in charges started on the October invoice. Secondly, I received a 50% increase in my rate with no notification.

Initial Business Response
Contact Name and Title: ****** Director of Ops
Contact Phone: XXX-XXX-XXXX
Contact Email: *******@datamaxtexas.com
We have spoken with our customer and apologized for their negative encounters. There were many components to this that sparked the customer's frustration, all of which have been addressed. We have met their desired resolution in full and have assured them that any and all other concerns they addressed with us would be taken very seriously. The customer is satisfied with the response they received and we have agreed to terms. We hate to lose any of our customers, and are very disappointed that Management was not notified earlier of the concerns, as we know this could have been prevented.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Copiers & Copier Supplies, Office Furniture & Equipment - Repair & Refinishing, Information Technology Consulting

Additional Information

top
BBB file opened: 07/14/1997Business started: 01/01/1990
Contact Information
Principal: Mr. Rich Jehle (President Texas Division)Customer Contact: Mr. Robert Caldwell (VP Marketing)Mr. Steve Sumner (Owner)Mr. Ed Sumner (Owner)
Business Category

Copiers & Copier Supplies, Office Furniture & Equipment - Repair & Refinishing, Information Technology Consulting

Products & Services

Datamax provides end-to-end imaging and information technology solutions. Our competencies include digital multifunction, digital production, digital color graphics, enterprise print management, network engineering, strategic applications, document management, document outsourcing, document conversion and on-demand print commerce (pCommerce).

Alternate Business Names
Copying Concepts, Sumner Group, Inc.
Industry Tips
Small Businesses are Urged to Protect their Data

Map & Directions

Map & Directions

Address for Datamax of Texas

800 Freeport Pkwy Ste 400

Coppell, TX 75019-4412

To | From

LocationsX

1 Locations

  • 800 Freeport Pkwy Ste 400 

    Coppell, TX 75019-4412(972) 432-2300

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Datamax of Texas is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

Additional Phone Numbers

  • (800) 633-1526
X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

X

Industry Tips for Copiers & Copier Supplies

Small Businesses are Urged to Protect their Data
X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.