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Shane Cox Construction

Phone: (469) 387-1010Fax: (214) 383-3041

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
09/11/2015Problems with Product / Service | Read Complaint Details
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Complaint
Cover of the arbor is less than quality material while the workmanship was poor. Request for service did not solve the leaking.
The Arbor was installed in May/June of 2012 by sub-contractors of ***** *** Builders, the name in 2012. ***** ***, the owner, installed the cover himself. Some number of months after completion and during rain, drips of water appeared in a number of places between the 2x6 boards on the roof. The cover was made of white corrugated metal (chicken coop material) and the panels were not overlapped adequately. And the screws should have been installed on top of the curves where the washer may have been flush against the metal.

At my request, ***** came back and applied material on the heads of every screw and washer holding the cover to the wood. The dripping seemed to be in less places but still continued in some of the same and others. ***** came back a second time to be sure he didn't miss any screws and said to me, "If this doesn't solve the problem, I will come back and do it right". Subsequent attempts to contact ***** up until early 2015 resulted in no returned messages or calls. I used voicemail, e-mail and text messages to try and reach ***** to discuss the issue. The person that recommended ***** to me even suggested to ***** to call me. I finally gave up.

Even though the wood is pre-stained, it should not be subject to rain water continuously leaking between the boards every time it rains. Follow-up after the installation was excellent at first but then I suspect he did not want to make good on his promise to fix it right for any number of reasons. Customer service ceased after the first two return visits and changed from excellent to poor.

Desired Settlement
I am requesting a refund from the business so that I can contract with another builder/construction company to have the metal cover replaced with a higher quality cover and quality workmanship. Now I am not sure what that might cost and so $750 is only an estimate with no knowledge of the cost of material and labor. It would be best if I obtained a quote first before a fixed amount is decided upon.

Industry Comparison| Chart

Contractors - General, Contractors - Flooring, Fences - Rental, Mold & Mildew Inspection/Removal/Remediation, Wallpapers & Wallcoverings - Retail, Tile - Non-Ceramic - Contractors & Dealers, Paneling, Countertops, Cabinets, Construction & Remodeling Services, Tile - Ceramic - Contractors & Dealers, Skylights, Roofing Contractors, Patio & Deck Builders, Mason Contractors, Land Clearing & Leveling, Home Improvements, Gutters & Downspouts, Floor Laying, Refinishing & Resurfacing, Doors - Repair, Kitchen Remodeling, Kitchen & Bath - Design & Remodeling

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.