BBB Business Review

BBB Accredited Business since 04/17/2006

Community Improvements, Inc.

Phone: (214) 522-0953Fax: (877) 630-8482View Additional Phone Numbers3102 Maple Ave Ste 450, DallasTX 75201-1261 Send email to Community Improvements, Inc.

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BBB Accreditation

A BBB Accredited Business since 04/17/2006

BBB has determined that Community Improvements, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Community Improvements, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
03/04/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
2009 foundation repair. We complained about some issues. They came one time, we have called and they do not call back nor address the issue.
**** and ***** ***** acquired their services in August 2009. There were some issues with the repairs they had made. They came to inspect one time in 2010. The staff member was extremely rude. He mentioned nothing else could be done, when they had guaranteed their work. **** and ***** ***** have called the company. Generally, the company does not answer. When they do, they have said they're going to send someone to take a look to no avail. They just want them to fix the foundation problem as other repairs can't be made to the house since it depends on the foundation being fixed. Adults and 4 kids inhabit the mentioned house

Desired Settlement
Just fix the foundation properly

Business Response
Contact Name and Title: ***** ******
Contact Phone: XXX-XXX-XXXX
Contact Email: **********@gmail.com
Community improvements never received a call from customer. Got letter in the mail from the BBB stating Mr ***** contacted them. I have spoken with him and scheduled to go out and look at foundation February 6th 2014.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
We called and left messages several times. One time they even said they were going to send someone to check. On tuesday feb. 5th they contacted us and scheduled a visit for feb 6. They called to reschedule due to weather conditions. I left them a message,we're just waiting to reschedule for next week.

Industry Comparison| Chart

Contractors - General, Energy Conservation Products & Services, Windows & Doors - Installation & Service, Radiant Barrier Contractor, Bathroom Remodeling, Siding Contractors, Patio & Deck Builders, Foundation Repair & House Leveling, Kitchen Remodeling, Kitchen & Bath - Design & Remodeling

Additional Information

top
BBB file opened: 04/13/2006Business started: 02/01/1992
Contact Information
Principal: Mr. William Rudman (Owner/CEO)
Related Businesses
A-1 Foundation Repair Solutions - 3131 McKinney Ave Ste 600, Dallas, TX
Prime Windows and Doors - 4925 Greenville Ave #200, Dallas, TX
Business Category

Contractors - General, Energy Conservation Products & Services, Windows & Doors - Installation & Service, Radiant Barrier Contractor, Bathroom Remodeling, Siding Contractors, Patio & Deck Builders, Foundation Repair & House Leveling, Kitchen Remodeling, Kitchen & Bath - Design & Remodeling

Map & Directions

Map & Directions

Address for Community Improvements, Inc.

3102 Maple Ave Ste 450

Dallas, TX 75201-1261

To | From

LocationsX

1 Locations

  • 3102 Maple Ave Ste 450 

    Dallas, TX 75201-1261(214) 522-0953
    (800) 309-5640
    (800) 673-6719
    (214) 684-2805

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Community Improvements, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (800) 309-5640
  • (800) 673-6719
  • (214) 684-2805
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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Industry Tips for Contractors - General

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.