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Consumer Complaints

BBB Accredited Business since 04/17/2006

Community Improvements, Inc.

Phone: (214) 522-0953Fax: (877) 630-8482

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
03/04/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
2009 foundation repair. We complained about some issues. They came one time, we have called and they do not call back nor address the issue.
**** and ***** ***** acquired their services in August 2009. There were some issues with the repairs they had made. They came to inspect one time in 2010. The staff member was extremely rude. He mentioned nothing else could be done, when they had guaranteed their work. **** and ***** ***** have called the company. Generally, the company does not answer. When they do, they have said they're going to send someone to take a look to no avail. They just want them to fix the foundation problem as other repairs can't be made to the house since it depends on the foundation being fixed. Adults and 4 kids inhabit the mentioned house

Desired Settlement
Just fix the foundation properly

Business Response
Contact Name and Title: ***** ******
Contact Phone: XXX-XXX-XXXX
Contact Email: **********@gmail.com
Community improvements never received a call from customer. Got letter in the mail from the BBB stating Mr ***** contacted them. I have spoken with him and scheduled to go out and look at foundation February 6th 2014.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
We called and left messages several times. One time they even said they were going to send someone to check. On tuesday feb. 5th they contacted us and scheduled a visit for feb 6. They called to reschedule due to weather conditions. I left them a message,we're just waiting to reschedule for next week.

Industry Comparison| Chart

Contractors - General, Energy Conservation Products & Services, Windows & Doors - Installation & Service, Radiant Barrier Contractor, Bathroom Remodeling, Siding Contractors, Patio & Deck Builders, Foundation Repair & House Leveling, Kitchen Remodeling, Kitchen & Bath - Design & Remodeling

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.