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BBB Accredited Business since 06/20/2002

Down Home Fence and Deck

Phone: (972) 253-1316Fax: (972) 623-3685

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
04/07/2014Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Did a sorry job. delays, lies about whats done.
left my house in a mess.
Down Home told me they would repair my foundation and rewire my entire house. $15,000.00. no repair to foundation just added more wood. left trash under house. Left exposed wireing in the attic. no new wire in attic. for 17K i figured that end of the house would be like new. Made him come back several times. never finished. We are fixing to sue him in court. Found him thru you guys. Thanks alot. I would take him off. call me if you need.

Desired Settlement
I want some if not all my money back. I feel so stupid. I am taking him to court. Id take him out of my registry.

Business Response
Responding to case #XXXXXXXX. I am sorry ***** ****** feels she was taken advantage of. I didn't tell her I would repair her foundation. I told her I would jack up her floors level replace and secure floor joist .I did that. The windows have leaked in 2 of the rooms for many years and did lots of damage to her house.
I added new flooring in those rooms after repairs and hallway where boards were already missing(not apart of bid)I also painted 3 bedrooms and hallway, living room for her.(not apart of the bid)I wanted to freshen everything up. It's an old house. I felt they did look all new.
She had an inspector come out along the way. He said there was debris under the house. We didn't put debris under the house,but to please her we went under and got everything we saw. It was from someone's work long ago. Very aged, but okay.
***** is right I did not replace wiring in garage and partial small kitchen. This wire had been replaced by someone else. I felt that it was in great condition. I repaired an exposed wire in attic from previous wiring with a new junction box. All other wiring in attic was replaced.
I replaced window seals in back of house to prevent water damage from happening again.
I didn't leave her house a mess. There was a little sheet rock dust, but that was all.
I Gave ***** a bid for what I was going to do, and she said let's do it. I have done work for her before at her other house, and always found her a pleasure to work for.
I feel I have gave her what she asked for. I did do extras and didn't charge her. I thought that would take care of the little bit of wire that did not need replaced.

Industry Comparison| Chart

Construction & Remodeling Services, Fence Contractors, Patio, Porch & Deck Enclosures, Home Improvements, Contractors - General

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.