Premature concrete color fading - New Home Construction.
Our home was built custom by Endurance Customer Homes and they contracted Ultra Concrete to do ALL our patio and driveway work. After 11 months after our home was completed, I noticed the entire stamped coloring began to fade. We called Ultra Concrete and they came out to look at the work and determined it was "weather" related issues and they could correct under warrantee; which is interesting since everything about their business is meant for the outdoor elements!
Instead of offering to correct under warranty, they submitted a reduced bill for us to share the expense to remedy the matter. The bill was for $1500, but just for the driveway, not the patio. After numerous attempts to have Ultra cover under warrantee, Ultra Concrete would not concede, therefor forcing us to settle paying the reduced price to correct.
After settling on a cost, Ultra Concrete suggested that we wait another season to ensure the warm weather will properly cure the product. We did...
After waiting a season, we made an attempt to contact them to schedule, but interestingly Ultra did not reply to us after several attempts. I continue to make an effort with little luck until reaching them this summer. At this point, I was getting pretty frustrated with the lack of customer service. Finally Ultra Concrete sent another employee this past spring to look at the issues and shortly after sent a quote for over $8000+ to correct. I mentioned our originally agreement and they said it expired, we need to complete the season prior - but Ultra advise us to wait!! By now, this has been going on since Aug 2014!
Today, Ultra is not returning my calls, or emails. I was promised to speak to the owner, *****, regarding this matter and that never happened - it's been over a month now since hearing from them. I even provided pictures to support my claim, no response. Today, Ultra Concrete is even avoiding my phone calls, as they would pick up and then immediately hang up recognize my number.
This is a horrible company!!!
Resolve under Warrantee as documented for new construction or honor their orginal offer discount price of $1 per sqft to fix!
The referenced project was completed on 9/17/13; the homeowner called around the end of July 2014 or first part of August asking about the color fading on his driveway. One of our owners (*****) went out and looked at the driveway and determined that the fading was due to weather from the heavy freeze/ice we had that winter. On August 5, 2014 we sent a proposal to the builder who we had contracted with to do the initial work through to clean, touch-up color & reseal the front driveway (only area that the homeowner was concerned about at the time) at a discounted rate of $1.00 per sq ft for a total of $1,120.00 as we cannot warranty against the elements. Ultra Concrete recommended waiting until the spring to do the repairs and the homeowner agreed. This was the last contact we had with the homeowner until May 26, 2016 at which time Mr. Homeowner called to schedule a time for one of our owners to come out and give him a quote for not only the driveway but the pool deck as well. At this time there was no mention of the previous quote or issues and our scheduler who had been with the company for less than a year at that time was not aware of the proposal from 2014. Our other owner (Larry) went out and met with Mrs. Homeowner on June 8, 2016. On June 10, 2016 Ultra Concrete sent a proposal, Later that day Mrs. Homeowner responded and asked for us to send a quote for just the driveway as it was much more expensive than they expected. On June 13th we revised the quote to reflect the driveway only and forwarded it to them. On June 16th Mr. Homeowner sent an email with pictures stating that this should not have happened after 2.5 years. On June 21st I responded to Mr. Homeowners email and explained to him that after further review that we came across the quote from August 5, 2014 that was never acted upon and explained that we cannot warranty issues caused by the elements and that it know been 2 years and 9 months later that it fell within the recommended reseal time frame.
I would further like to point out that at no time between the initial quote for the reseal until May 26, 2016 of this year has our office be contacted by Mr. Homeowner. And since contact from Mr. Homeowner on May 26, 2016 has he ever called our office and been hung up on. That is not how Ultra Concrete conducts business.
At this time August 19, 2016 Ultra Concrete, Inc will honor the original quote dated August 5, 2014 for the front driveway only to clean touch up color & reseal with no warranty.
(The consumer indicated he/she ACCEPTED the response from the business.)
Accepting the offer to have the driveway repaired at $1.00 per sqft. The original proposal came in at $1500.
Please confirm the proposed amount.