I hired Fox Concrete to install a driveway and a culvert. The culvert does not drain because it is too high and the driveway is cracking everywhere.
In August of 2014 I contracted Greg *** to install a circle driveway and a new culvert entrance onto my property. One of the primary things I continuously told him was that the ditch needed to drain through the new culvert. The slope had to be correct so that it would not hold water. On the day he installed the culvert I was home and watched him put it in. I noticed that it seemed to be too high on one end and I told him so. He insisted that it would be fine. Also, when he poured the concrete for the culvert he did not pour it all together. There are two concrete walls that abut the culvert on both sides to form a support. He called them "ears". These ears were poured separately from the rest of the culvert in essence creating a separated pieces of concrete. They have already cracked and pulled away from the main culvert walls. Extremely poor quality of work. The driveway that was installed was supposed to be high tension strength concrete so that it would withstand multiple cars parked on it. The driveway is cracking everywhere and it just looks awful. I called Greg on multiple occasions and asked that he come and look at the culvert to explain why it would not drain. I also asked him to shoot a survey level on the culvert to see if it was in fact higher on the draining end than where the water entered the drain He told me that he would have someone check it and let me know. They supposedly sent someone to check it and they said it was fine and that the reason the water was not draining was because the ground was not "percolating". HIs suggestion for fixing the problem was to dig a hole near the end of the culvert and fill it full of rocks. I rejected that theory and that solution. After waiting for weeks for him to "Get back to me" I finally hired a Civil Engineering Survey company to come and survey the ditch to determine the actual slope. I paid $425 for this service. They supplied me with a report stating that the drainage was not correct. It is several inches higher on the draining end than where the water enters the culvert making it impossible to adequately drain. I emailed the report to Mr. *** and got no response. After a week or two of trying to get in touch with him, I learned that he had filed for bankruptcy. I have not been able to reach him since then. The quality of his work is terrible and I would never recommend him to anyone else. I don't want him to repair the problems because I just don't think he would care or do it right. I would prefer that he refund all of my money AND pay to have the current driveway removed so I can have another built. At one point, I had to pay the concrete company a $7000 invoice because he didn't pay for the concrete he used on my driveway, so the concrete company put a lien on my house. I had to pay for the concrete myself after I had already paid him.
This gut is nothing more than a criminal with a business card. I am not sure about this, but I hear he has started another company. I guess he is looking for more people to screw over. What a crook. I would appreciate anything you can do to apply some pressure to get him to do the right thing.
I paid Greg *** $17,700 for the driveway and the culvert. The entire project is ****. I also paid another $425 to have the drainage surveyed. In addition, before the driveway can be redone, the entire thing would have to be demolished and hauled off. I suspect that would cost another $5,000 to $7,000. For me to be satisfied I would want a refund for what I paid, plus the $425 for the survey, plus the cost of removing the existing driveway and culvert. That would be a total somewhere in the area of $23125.00. That is what I want. If I find that he has started another business while going through bankruptcy on his old company, after ripping me off, I plan to sue his butt off.
In response to Mr. ******' complaint there is much to be explained. First of all there are many inaccurate statements and some that don't even relate to his particular issue, and seem to be pure slander. Mr. ****** went through the invoice once it was presented to him and literally crossed items off and said he was not going to pay for them. This actually voids any warranty that we would be willing to offer him. However in attempt to service our clientele and avoid a bashing on the internet like he has still chosen to do we offered him a few alternatives to fix the drainage issue. He declined and only appears to just want a refund as he stated above in this complaint. He also says we never emailed him back or talked to him, however I have personally responded to every song email that was sent to me and have them in my sent box to prove so. The driveway is fine. As far as concrete goes it will always end up with some sort of surface cracking (it's guaranteed to do so) the driveway was poured extra thick with proper reinforcing and is sturdy. There is no structural issues with the work that was done at Mr. ******** house. The other things that he states in the emails are all lies as well (we have went out of business and started a new company) that is in fact a lie. He is out just to hurt the reputation of good contractors who get messed around by clients and have absolutely no protection because he can post it on the Internet. People who cross items off the list and refuse to pay for some item and also brag about "beating them up on the price" don't deserve to have a place to complain. We performed a great job at Mr. ******** reaidence and even went the extra mile by offering a solution to the problem after he didn't pay the total bill and this is how he acts. Nothing more than a criminal who is trying to get everything he wants for free.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not agree that there are inaccurate statements in my complaint. When I first asked for a bid from Fox Concrete I told him specifically that I wanted the area to be graded, even if he had to add that to his bid over and above the concrete costs. But I wanted that included in his bid. I told him several times that I wanted everything included in his bid. After he poured the concrete he then presented me with another separate invoice to do the grading, and I told him no, that it should have been included in his estimate. I don't see at all why that would affect any kind of warranty. The problem is not with the grading, the problem is that fact that the culvert is too high on one end. There is no place for the water to go except in the ditch between the existing culvert and the new culvert. I had this independently surveyed and I have the drawings that show that the culvert is higher than it is supposed to be. I was told by the engineer at the survey company that there was no way for this water to drain with the elevation on the new culvert. No amount of grading can help the culvert drain if it is higher than the level of the ditch. It is simple physics.
Mr. Fox says that they offered a few solutions to fix the drainage issue, but he only offered one. The alternative he offered was to dig a hole next to the culvert and fill it with rocks. I refused that option because it simply does not fix the real problem. That is the only option that he offered. Period.
I completely resent his accusations that I am lying about anything. As far as them going out of business, I got that information from the internet where it told about Fox Concrete filing for bankruptcy. You know you hear all the time about fly by night contractors that work out of the back of a pickup truck. They start a company, screw some people over, file for bankruptcy, then start another company using some other family member as the owner of the new company. They then look for new clients they can make promises to, and then screw them over.
Don't tell me that doesn't happen because I know for a fact that it does. When I read that they had filed for bankruptcy my first impression was that they did that in order to not have to deal with the problems they created here for me.
I am not out to ruin anyone's reputation as Mr. Fox has stated, nor have I bragged about "beating them up on price". I have no idea where that even came from. All I am trying to do is get what I paid a lot of money for. That is a culvert that works and doesn't hold water. I paid him a lot of money, and he did not do a good job at all, I don't care what he says. The only extra mile he went is to the bank with my check. And if there is any criminal activity going on here as Mr. Fox has stated, it is his activity, not mine. I am simply a homeowner who hired a BAD Contractor and I just want to get what I paid for. The reason I stated I wanted a refund is because I do not trust Mr. Fox to fix this problem correctly, and I would just be right back where I am right now if I allowed him to do so. Next time I will hire a contractor that knows what they are doing. Mr. Fox apparently doesn't seem to.
P.S. I plan to continue "Bashing", as Mr. Fox called it, his company on the internet and anywhere else I can, so that I can let others know what kind of results they can expect to get if they choose to use him as a contractor. I would not recommend him or his company to anyone for anything.