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This Business is not BBB Accredited

EMS Barcode Solutions, LLC

Phone: (972) 535-5555Fax: (214) 291-5479

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
04/30/2014Problems with Product / Service | Read Complaint Details
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Complaint
EMS is bad at customer service and totally rip-off selling with inferior/fake/non-working product
EMS barcode solution sold a product that's not working, the product is either fake or inferior. The technical support is clueless about the product rude and unwilling to help. Sales person is hard to reach after product is purchased.

Product returned to the vendor but refuse to provide refund.

Desired Settlement
I returned the product to EMS and would want a full refund from EMS

Business Response
Good morning,

On instruction from our CEO I have attached a previously generated response from our accounting office, a rebuttal from our CEO, and a report detailing our sales reps' attempts over a two month period to maintain contact with this customer. We hope this information should provide more than adequate evidence to support that we did attempt to provide and maintain customer service and support.

Do note that the contact information on the response from accounting is no longer accurate as ****** no longer works here. If you have any concerns or need further clarification please contact our CEO Eric Sutter using the contact information provided below.

Eric Sutter
CEO
W: XXX-XXX-XXXX


Consumer Response
The claims that you are stating is not true. I have proof that I made several calls to your technical department asking for help within the month that I was using the item. Item was clearly not useful because your barcode scanner keeps freezing, causing all the information scanned to no longer exist, thereore, I have to recount my stock. I purchased the scanner to ensure that my inventory is accurate but every 2-3 days, the scanner freezes causing our inventory to be off. What is the use of us purchasing the barcode solution when every 2-3 days, we have to recount our stock? We have over 500 different items, I cannot be counting stock every 2-3 days. Again, I have contacted your technical department several times within the 30 days of purchase and I am done with the product. You asked me to send in the scanner and again try another one? You may have the time to keep counting the stock but I do not. Filed a dispute with my credit card.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.