BBB Business Review

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BBB Accredited Business since 08/10/2009

RealPage, Inc.

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(972) 820-3000View Additional Phone Numbers4000 International Pkwy Ste 1000, CarrolltonTX 75007-1915 Send email to RealPage, Inc.

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BBB Accreditation

A BBB Accredited Business since 08/10/2009

BBB has determined that RealPage, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised RealPage, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 27 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

27 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues11
Problems with Product / Service15
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 27

Additional Information

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BBB file opened: 07/01/1999Business started: 01/01/1980
Contact Information
Principal: Ms. Andrea Massey (Senior VP of Marketing)Customer Contact: Ms. Debra Slaughter Mr. William Chaney (President, Velocity)
Business Category

Computer Software Publishers & Developers, Computers - Sys Designers & Consult

Products & Services

This company offers Velocity provides utility and billing services to the multifamily industry

Alternate Business Names
erenterplan, Velocity, a division of RealPage, Inc.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.