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Southwest Recovery Services, Inc.

(214) 387-806817311 Dallas Pkwy STE 235, DallasTX 75248-1132

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BBB Accreditation

Southwest Recovery Services, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Southwest Recovery Services, Inc.'s rating include:

  • 33 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Factors that raised Southwest Recovery Services, Inc.'s rating include:

  • Length of time business has been operating.
  • Response to 33 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

33 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues32
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 33

Additional Complaint Information

On May 22, 2015, BBB requested Southwest Recovery Service's voluntary cooperation in eliminating an identified pattern of customer complaints.

Specifically, complaints received by BBB allege invalid debt collection and reporting of invalid debt to the credit bureaus. Complainants claim that the company is attempting to collect on debts that do not belong to them. Furthermore, there is a pattern of aggressive collection practice via the telephone.

After contacting the company in an effort to address these patterns of complaints, BBB received no response or any cooperation in eliminating the underlying cause for these patterns.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Southwest Recovery Services, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 01/03/2005Business started: 10/01/2004
Type of Entity

Corporation

Incorporated: October 2004, TX

Contact Information
Principal: Mr Steven Dietz (CEO)
Business Category

Collection Agencies

Alternate Business Names
Southwest Financial Services
Industry Tips
Collection Agencies

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.