This Business is not BBB Accredited
Southwest Recovery Services, Inc.
(214) 387-806817311 Dallas Pkwy STE 235, Dallas, TX 75248-1132
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Southwest Recovery Services, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Southwest Recovery Services, Inc.'s rating include:
- 35 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised Southwest Recovery Services, Inc.'s rating include:
- Length of time business has been operating.
- Response to 35 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||34|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||35|
Additional Complaint Information
On May 22, 2015, BBB requested Southwest Recovery Service's voluntary cooperation in eliminating an identified pattern of customer complaints.
Specifically, complaints received by BBB allege invalid debt collection and reporting of invalid debt to the credit bureaus. Complainants claim that the company is attempting to collect on debts that do not belong to them. Furthermore, there is a pattern of aggressive collection practice via the telephone.
After contacting the company in an effort to address these patterns of complaints, BBB received no response or any cooperation in eliminating the underlying cause for these patterns.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Southwest Recovery Services, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Incorporated: October 2004, TX
Contact InformationPrincipal: Mr Steven Dietz (CEO)