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Vivian's Baby Clothes

Phone: (877) 545-1207

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues2
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
08/28/2013Delivery Issues | Read Complaint Details
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Complaint
I was charged for my order and have never received it. The company's website and email are down and I can't get anyone to return my phone calls.
I placed an order on 8/7 for a travel system and my credit card was charged. Their website and email stated within 2-3 days I would receive a shipment confirmation email and tracking number. I have never received either of these. I have tried to send several emails and all are being returned as undeliverable. The website is down and emails are being returned. I have called 2 times and left voicemails regarding the situation and no one has returned my calls. I don't have any idea of the status of my order or what is going on and I'm concern this could be fraud due to the fact their website isn't active, my emails are being returned and no one will return my calls.

Desired Settlement
I want the product I was charged for or a full refund.

Business' Initial Response
Dear BBB:
I have responded via as many avenues as possible, however, I am
reposting here the information needed.
Several of my customers have been caught up in my Chapter 7
bankruptcy. My duty here is to supply my attorneys name and
phone number. He is Mark Rubin at XXX-XXX-XXXX.
Regards,
**** *********

**** E. *********
President
Vivian's Baby Clothes.Com

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I didn't receive my product or a refund and wasn't even notified about the bankruptcy until 3 weeks after my order was placed. Regardless, of filing bankruptcy, the company should have given a refund for the products unshipped. The company is filing bankruptcy anyway, so why not do right by the customer and give them their own money back and include it in the bankruptcy.

10/21/2013Delivery Issues | Read Complaint Details
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Complaint
Ordered a eddie bauer complete care play yard in evergreen have not received it. Ordered on 07/27/13
I ordered a Eddie Bauer complete care play yard in evergreen from ******'s baby clothes on 07/27/13 and i have not received the item yet. I have called several times and left messages and have not received any return calls. The order numbers is ****** I call almost daily and still no response.

Desired Settlement
I just want to receive the Eddie Bauer complete care play yard in evergreen. They has already received my payment and i want my merchandise!!!! next day delivery and no shipping cost.

09/26/2013Problems with Product / Service | Read Complaint Details
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Complaint
Cannot contact company - voice recording that the mail box is full. also web address is no longer reognized
My daughter, Jodi ****, ordered a car seat on-line and was told it would arrive in 5-10 business days (it has been 3 weeks) and it hasn't arrived. She used her bank debit card and the company has been paid. We tried to contact the company but the web address is no longer recognized. We have tried for about a week to call the toll free number (the only number we can find) and a voice recording indicates that the mail box for Vivian's is full. We have no email address for them and she needs this car seat.

Desired Settlement
We only want the car seat delivered OR a refund OR some kind of contact from them

Industry Comparison| Chart

Clothing - Retail, Baby Accessories - Wholesale & Manufacturers, Baby Accessories & Services, Baby Car Seats, Carriages & Strollers, Baby Carriages & Strollers

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.