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Rock Rebel Clothing

Phone: (714) 515-4067

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
01/08/2015Problems with Product / Service | Read Complaint Details
X

Complaint
unable to get refund from company Rock Rebel
attached are the emails between us with dates. 2 voice mails were also left with the company with no response back from them.
Rock Rebel Clothing <**@rock-rebel.com>

1 Oct
to me
Rock Rebel Clothing GiftCard

********* ******** has just sent you a Gift Card for Rock Rebel Clothing in the amount of $67.99 (USD).

********* ********'s Personal Message:
A store credit by gift card has been issued for Rock Rebel Order XXXXX that you may apply towards a future purchase. To apply the gift card, please enter the numbers including dashes XXXX-XXXX-XXXX-XXXX in the Coupon/Gift Card field during checkout. Thank You Rock Rebel Customer Support

To use this gift card, visit Rock Rebel Clothing and enter this
GiftCard Number: c9695df6-5cXX-XXXe-XXXX-Xb90a6d4a193

***** ******** <***************@gmail.com>

6 Oct
to Rock
Would I be able to get a check for the amount sent back to me instead? I would prefer that than store credit since the shirt I requested wasn't available. I haven't heard back from anyone since this last conversation on February 8th when I asked to have a refund instead.

Rock Rebel Customer Support <**@rock-rebel.com>


8 Feb
to me

Hello, we will check with the manufacturer to see if there's any other colors available. We will also be receiving some new Sinful styles in the next week that you might like.

Thank you,
***
Rock Rebel Clothing
http://www.rock-rebel.com

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Please include the ticket number of this ticket(including brackets) in the subject of all future email correspondence regarding this issue so it will be forwarded to the correct department.


From: ***** ******** <***************@gmail.com>
Sent: Thu, 06 Feb 2014 04:53:04 -0800
To: Rock Rebel Customer Support <**@rock-rebel.com>
Subject: Re: 0C7-1AXXXXXX-XXE9 Rock Rebel Clothing Order XXXXX - Item Size Issue

I'm so sorry, I didn't get your previous email, but thank you for sending a
follow up. I'm not interested in any other shirts. Would you have this
tshirt in a different color or is the whole product discontinued? If so, i
would prefer just a refund, thank you again for letting me know.


On 5 February XXXX XX:XX, Rock Rebel Customer Support <**@rock-rebel.com>wrote:


***** ******** <***************@gmail.com>


16 Nov
to Rock
I have made several attempts to contact you regarding a refund. Please respond or I will need to seek legal counsel.


No response from company. website is not available and when I did try and use the gift card code previously, it did not work.

Desired Settlement
I would be happy with a refund or if they actually are still in business I would take an actually viable gift card

Business Response
Store credit by gift card was already previously issued, see below.

GiftCard Number: c9695df6-5cXX-XXXe-XXXX-Xb90a6d4a193

It can be applied by pasting in the gift card / coupon code field on the shopping cart page (make sure there are no blank spaces before or after the number or it will say it is invalid).

Original Store Credit message is below:

***** ******** has just sent you a Gift Card for Rock Rebel Clothing in the amount of $67.99 (USD).

68ctchris ********'s Personal Message:
A store credit by gift card has been issued for Rock Rebel Order XXXXX that you may apply towards a future purchase. To apply the gift card, please enter the numbers including dashes XXXX-XXXX-XXXX-XXXX in the Coupon/Gift Card field during checkout. Thank You Rock Rebel Customer Support

To use this gift card, visit Rock Rebel Clothing and enter this
GiftCard Number: c9695df6-5cXX-XXXe-XXXX-Xb90a6d4a193

Industry Comparison| Chart

Clothing - Retail

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.