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Gymboree

Phone: (214) 692-6893

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
11/14/2013Problems with Product / Service | Read Complaint Details
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Complaint
My wife purchased a pair of BG COLOR BLACK BALLET FLATS for our 2 year old daughter. After approx. 45. mins of wearing the shoes, the material surrounding the toe came off. My wife went to return the shoes ($16.99+ tax). The manager refused to return the $16.99 shoes, despite us having the receipt. The manager was extremely rude, also. The manager's behavior was unacceptable.
Product_Or_Service: Shoes

Desired Settlement
Refund plus public apology.

Industry Comparison| Chart

Clothing - Retail

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.