This Business is not BBB Accredited
Hales Chimney Cleaning and Repair
Phone: (972) 562-6851Fax: (972) 542-7682600 New Hope Rd E, McKinney, TX 75071-3989 Send email to Hales Chimney Cleaning and Repair
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On 04/11/2016 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to eliminate the underlying cause of complaints on file with the BBB and unresolved complaint(s).
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Hales Chimney Cleaning and Repair include:
- Length of time business has been operating.
- 5 complaints filed against business
- 2 complaints filed against business that were not resolved.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||5|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||5|
Additional Complaint Information
BBB has identified a pattern of complaints that allege that this company is taking payment for jobs, but not providing any services. BBB has requested what steps they plan to implement to eliminate the underlying cause to this pattern of complaints, but has not received an appropriate response/cooperation to this inquiry.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Hales Chimney Cleaning and Repair
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Contact InformationPrincipal: Mr. Clint Sanner (Owner / Manager)
Chimney Cleaning, Animal Carcass Removal, Dryer Vent Cleaning, Fireplace Equipment - Retail, Chimney Builders & Repair