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Hales Chimney Cleaning and Repair

Phone: (972) 562-6851Fax: (972) 542-7682600 New Hope Rd E, McKinneyTX 75071-3989 Send email to Hales Chimney Cleaning and Repairhttp://www.haleschimney.com

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BBB Accreditation

On 04/11/2016 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to eliminate the underlying cause of complaints on file with the BBB and unresolved complaint(s).

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Hales Chimney Cleaning and Repair include:

  • Length of time business has been operating.
  • 5 complaints filed against business
  • 2 complaints filed against business that were not resolved.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service5
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Additional Complaint Information

BBB has identified a pattern of complaints that allege that this company is taking payment for jobs, but not providing any services. BBB has requested what steps they plan to implement to eliminate the underlying cause to this pattern of complaints, but has not received an appropriate response/cooperation to this inquiry.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Hales Chimney Cleaning and Repair

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 12/23/2003Business started: 01/01/1993Business started locally: 01/01/1999
Type of Entity

Sole Proprietor

Contact Information
Principal: Mr. Clint Sanner (Owner / Manager)
Business Category

Chimney Cleaning, Animal Carcass Removal, Dryer Vent Cleaning, Fireplace Equipment - Retail, Chimney Builders & Repair

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.