***** ********** Broke Promise to Customer
I have complained to MetroPCS Area Manager, ***** ********** (CELL: XXX-XXX-XXXX), on several occasions. The first was how one of their Authorized Dealers on Craig and Jones in Las Vegas, NV defrauded me. I explained that they took money that they stated would be credited to my account, but only partially did. When I told *****, he stated he would have a colleague contact me, but that never happened. I contacted him again and nothing happened.
I also contacted him about definite areas, near major intersections in Las Vegas, NV, such as ***** Hwy and **** as well as ********* Pkwy and ******** which had gaping holes in service. I left several messages about this areas and nothing happened. These areas were never fixed. This hindered many business communications because it resulted in many calls being dropped.
I called ***** ********** again when I heard that MetroPCS was turning off it's CDMA network to inquire about what would happen with my service. He stated MetroPCS service would now be carried on T-Mobile's Network and that we would get phone of equivalent quality and features free. I went to the store and the phone MetroPCS swapped with us is slower (even though the CPU says it's the same speed), and the Speed of the internet isn't 4GLTE as I had, but 4G. I was told that 4GLTE on the old Network was slowing than our new 4G Network, but this isn't true. They did offer a 4GLTE, but wanted to charge me extra for each of my phones. Additionally, when **** transferred the Data and other contact to the phone, he lost all of the phones contacts. This means my Partner lost important Contact that were needed for business.
The biggest problem, is that My phone ran out of room the 1st day and my emailing, Texting, and other features stopped working. The thing is, I had hardly installed any new Apps to my phone. In fact, my old phone had many times the Apps installed as this new phone had. I looked into even buying new memory to fix the issue, but most of the Apps I had on my phone weren't able to be transferred to the new Mini SD Card.
I called and Texted ***** ********** at his cell number again several times and never received a response. I find this unexceptionable. Except for the service that MetroPCS should have upgraded/fixed, my cell worked fine. I should have to be forced to get a inferior phone. They should have provided us equivalent phones or better, not less than. I would like new phones that are equal or better.
********* ** ******
I shouldn't have to be forced to get a inferior phone. They should have provided us equivalent phones or better, not less than. I would like new phones that are equal or better.
Contact Name and Title: ****, Market Operations
Contact Phone: XXXXXXXXXX
Attempts to reach custoemr unsuccesful. Voicemail left with call back number to try and find resolution. Including contact info on this case for future reference if customer has any further issues or service inquires.
I had previously contacted MetroPCS through this Better Business Bureau complaint form back in June 2014. ******* ***** contacted me to resolve this same matter. He has not tried to resolve my matter and has instead pushed off my requests for redress until months later or has simply not answered my calls. I made a call last week and again today and have not heard anything again.Back in June 2014, MetroPCS forest their customers on to their new T Mobile network. This involved us being required to switch to a new phone. The new phone does not have 4G LTE speed data,. D phone also is far less in quality and substance than we had before. For instance, the phone does not have any storage on it compared to the last phone which had about 7 gigabytes. Currently it has 1.3 gigabytes and most of that is used up by the system resources. Currently, there is an update pending that cannot proceed as this phone does not have the space to accommodate the 200 megabyte download. If I had the new phone then I could probably accommodate it as long as, again, it has enough room. I at least want the same quality phone I had before. Our account not only has my phone on it but 3 other phones as well. As such, I need to get these phones taken care of as well. I have been a loyal metro pcs customer, as well as amoral T Mobile customer in the past. I was with t-mobile prior from XXXX-XXXX. Please contact me about this matter so we can get this resolved. I don't plan on letting this go as you can see. If need be I'll send registered letters to the CEO of the company letting them know of what's happened. If you don't think I will, just ignore this complaint and you'll find out. I don't mean to be rude but I'm tired of getting pushed aside and nothing gets done.
I'm requesting all for phones dbe switched over to and phone that is at least what we had prior. This includes 7 gigabytes of data storage, 4G LTE data speed camp compatibility, Android 4.4 KitKat operating system, front and back facing 10 card compatibility, etc etc?
Final Business Response
Phone line XXXXXXXXXX was already upgraded with the exception by regional manager on 6/30/14. Phone was then damaged by customer and switched back to previous device on 7/17/14.
The LG devices currently on the account have a warranty that will cover any defects in the device but do not cover dislikes withj the models build. Customer is welcomed to look into any of the handset promos we are running and purchse new phones at any time.
We feel that MetroPCS has gone above and beyond to meet the initial complaint resolution as handset was replaced with no costs but was later damaged by consumer.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
1st, to the Prospective MetroPCS Customer, don't sign up with them. You will surely regret you did.
2nd, the MetroPCS representative responding to this complaint, who purposefully omitted their name, isn't being honest. This seems to be a pattern with MetroPCS including the ******* *****, MetroPCS Regional Manager for Northern California and Nevada.
******* ***** swapped my phone for an inferior phone that didn't operate properly. I tried many times to contact him to let him know of the situation and never returned my call. Let me repeat, he never returned my call. Out of mounting frustration with the situation I thru the phone down. He didn't return my call, but I finally reached him some two weeks later. He stated that He would give me back the phone I originally had and would look for another model phone for this and the OTHER 3 PHONES I had on my account, but would need some time. I offered to pay for the phone I broke, but he declined.
I called him back a month later. I heard nothing. Another month went by and he never called, but I called him and he picked up. He said he was still looking for a replacement for my 4 phones on the account. He said he needed more time. I said OK. I have called since then and he has never returned a call, or answered his phone.
The problem originated when MetroPCS shut off their towers and switched their customers over to T-Mobile towers and their network. This forced customers to switch to compatible phones. They stated previously that my phone was upgraded and that never happened. These phones are inferior in CPU Speed, Data Transmission Speed, User Accessible Storage compared to the original phones we had. They only offered equivalent phone for a charge. I stated originally that we were promised an "equivalent phone", that this was a "Bate and Switch" scheme, and that we shouldn't have to pay for the company's new network.
MetroPCS, their representative that previously responded to this complaint, and ******* ***** should stand by their word and provide what they said they would. Additionally, ******* ***** should be reprimanded for his dishonest actions. If I don't receive as was originally promised by ******* ***** within 10 days, I will take other action including, but not limited to, a Small Claims Court Filing, but am exploring a Class Action Attorney, Posting of the entire story on all available Social Medial outlets, report this story to local, regional, and national media, creating a Consumer Complaint's Website relaying my story and inviting other to share theirs (my professional SEO services will be used), I will file complaints with other community organizations, local, state, and federal regulatory agencies, and so on.
My website and postings will invite unhappy customers to submit their own claims previously mentioned, and share my site with their associates on their Social Media accounts via automatic Apps on the site. All of this will make it very easy for Prospective Consumers to know how MetroPCS chooses to interact with their Customers, and will allow Current Customers to file complaints and let their friends know how they were mistreated.
I'm awaiting your response.