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BBB Accredited Business since 11/09/2009

MetroPCS Corporate Office (Headquarters)

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Phone: (888) 863-8768Fax: (972) 860-2607PO Box 601119, DallasTX 75360-1119 Send email to MetroPCS Corporate Office

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BBB Accreditation

A BBB Accredited Business since 11/09/2009

BBB has determined that MetroPCS Corporate Office meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised MetroPCS Corporate Office's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 921 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

921 complaints closed with BBB in last 3 years | 691 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues59
Billing / Collection Issues59
Delivery Issues3
Guarantee / Warranty Issues13
Other506
Problems with Product / Service281
Total Closed Complaints 921

Additional Complaint Information

Complaints regarding product issues. Specifically, customers state that the mobile phones they purchased with a contract through the company began to drop calls and totally malfunction within a month of purchase. Many customers were requesting refunds or exchanges.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on MetroPCS Corporate Office

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 03/12/2002Business started: 06/01/1994
Contact Information
Principal: Ms. Hope Norris (Director of Customer Operations)Mr. J. Braxton Carter (Executive Vice President & CFO)Mr. Ed Chao (Senior VP, Engineering & Network Operations)Mr. Tom Currier (Vice President, Human Resources)Mr. Douglas S. Glen (Senior Vice President, Corporate Development)Mr. Herbert "Chip" Graves (Senior Vice President, Market Operations, West)Mr. Thomas C. Keys (Chief Operating Officer)Ms. Christine B. Kornegay (Senior VP, Controller & Chief Accounting Officer)Mr. Roger D. Linquist (Chairman, President & Chief Executive Officer)Mr. Todd C. Linquist (Vice President, Product Management)Mr. Malcolm M. Lorang (Senior Vice President and Chief Technology Officer)Mr. Charles Moore (Vice President, Market Finance and Control)Mr. John J. Olsen (Vice President and Chief Information Officer)Mr. Greg Pressly (Vice President of Customer Operations)Ms. Terri Smith (Vice President, Revenue Assurance & Accounting)Mr. Mark A. Stachiw (Executive VP, General Counsel and Secretary)Mr. Keith D. Terreri (Vice President, Finance and Treasurer)Mr. Phillip R. Terry (Senior Vice President of Corporate Marketing)Mr. Ron Unger (Vice President, Corporate Engineering)Mr. David Walker (Vice President of Network Operations)
Business Category

Cellular Telephone Equipment & Supplies, Cellular Telephone Service & Supplies

Products & Services

This company offers wireless communication services.

Alternate Business Names
MetroPCS - Florin, MetroPCS - Airport, MetroPCS - Hialeah, MetroPCS - North Dade, MetroPCS - Pompano, MetroPCS - Lake Worth, MetroPCS - Hiawassee, MetroPCS - Hiawassee, MetroPCS - Kissimmee, MetroPCS - Winter Park, MetroPCS - Melbourne, MetroPCS - Daytona, MetroPCS Lansing Regional Office, MetroPCS - Williamsburg, MetroPCS - Panorama City, MetroPCS - Fort Lauderdale, MetroPCS - #5001, MetroPCS - Naples, MetroPCS - Roswell, MetroPCS - Plaza Fiesta (ATL), MetroPCS South Florida Regional Office

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.