BBB Accredited Business since 11/09/2009
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A BBB Accredited Business since 11/09/2009
BBB has determined that MetroPCS Corporate Office meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised MetroPCS Corporate Office's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 921 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||59|
|Billing / Collection Issues||59|
|Guarantee / Warranty Issues||13|
|Problems with Product / Service||281|
|Total Closed Complaints||921|
Additional Complaint Information
Complaints regarding product issues. Specifically, customers state that the mobile phones they purchased with a contract through the company began to drop calls and totally malfunction within a month of purchase. Many customers were requesting refunds or exchanges.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on MetroPCS Corporate Office
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Contact InformationPrincipal: Ms. Hope Norris (Director of Customer Operations)Mr. J. Braxton Carter (Executive Vice President & CFO)Mr. Ed Chao (Senior VP, Engineering & Network Operations)Mr. Tom Currier (Vice President, Human Resources)Mr. Douglas S. Glen (Senior Vice President, Corporate Development)Mr. Herbert "Chip" Graves (Senior Vice President, Market Operations, West)Mr. Thomas C. Keys (Chief Operating Officer)Ms. Christine B. Kornegay (Senior VP, Controller & Chief Accounting Officer)Mr. Roger D. Linquist (Chairman, President & Chief Executive Officer)Mr. Todd C. Linquist (Vice President, Product Management)Mr. Malcolm M. Lorang (Senior Vice President and Chief Technology Officer)Mr. Charles Moore (Vice President, Market Finance and Control)Mr. John J. Olsen (Vice President and Chief Information Officer)Mr. Greg Pressly (Vice President of Customer Operations)Ms. Terri Smith (Vice President, Revenue Assurance & Accounting)Mr. Mark A. Stachiw (Executive VP, General Counsel and Secretary)Mr. Keith D. Terreri (Vice President, Finance and Treasurer)Mr. Phillip R. Terry (Senior Vice President of Corporate Marketing)Mr. Ron Unger (Vice President, Corporate Engineering)Mr. David Walker (Vice President of Network Operations)
Cellular Telephone Equipment & Supplies, Cellular Telephone Service & Supplies
Products & Services
This company offers wireless communication services.