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Benchmark Security Systems

Phone: (972) 304-8335Fax: (972) 304-8571

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
11/19/2014Problems with Product / Service | Read Complaint Details
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Complaint
I was overcharged and asked for a refund and to discontinue service and I have left many messages and have not received a call back.
******** doesn't return any of my phone messages. A repairman may pick up and say he doesn't do the billing and if ******* is not busy she will call me. This never happens. I got through once and asked to have my service ended and was told I had to write a letter requesting it.. I have heard nothing back and none of my messages are answered. Since I'm morving soon I would like to receive confirmation that my account has been credited for the overpayment and cancelled.

Desired Settlement
A response

Industry Comparison| Chart

Burglar Alarm Systems - Dealers, Monitoring & Service, Smoke Detectors & Alarms, Security Cameras, Fire & Smoke Alarm Systems, Security Systems Consultants, Security Control Equipment & System Monitors

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.