BBB Business Review
Is this your Business?This Business is not BBB Accredited
Just Brakes (Headquarters)
Find a LocationPhone: (214) 276-5504Fax: (214) 853-4312View Additional Phone Numbers8150 N Central Expy Ste M1008, Dallas, TX 75206-1892http://www.justbrakes.com
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BBB Accreditation
Just Brakes is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Just Brakes' rating include:
- 16 complaints filed against business that were not resolved.
Factors that raised Just Brakes' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 268 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Complaints are concerning advertising and selling practices, repairs, and customer service. Specifically, complaints allege that the company advertises a brake service for $99.88 and then represents that additional work is needed, at substantial additional cost. Complaints also allege unsatisfactory repairs and unsatisfactory customer service. The company responds to complaints by explaining its procedures.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 33 |
| Billing / Collection Issues | 7 |
| Guarantee / Warranty Issues | 11 |
| Other | 1 |
| Problems with Product / Service | 216 |
| Delivery Issues | 0 |
| Total Closed Complaints | 268 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Principal: John Jackson (Director of Operations)Customer Contact: Tim Shaffer Mr. Chris Coomer (Executive Director of Consumer Affairs)Mr. Stuart Manning (COO)Related Businesses
Business Category
Brake Service, Shock Absorbers, Brake Fluids, Brakes - Lining - Manufacturers & Distributors
Alternate Business Names
Brake Centers of the Southwest, Inc.Find a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Just Brakes is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (719) 669-9988
- (702) 531-6882
- (702) 651-9838
- (817) 424-9097
- (972) 298-0049
- (972) 241-8488
- (800) 445-7105
- (817) 267-8306
- (972) 407-8327
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Brake Service
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.