BBB Business Review

Is this your Business?

BBB Accredited Business since 11/09/2009

Enterprise Financial Group, Inc.

Find a Location

Phone: (800) 527-1984Fax: (972) 445-8382View Additional Phone Numbers122 W Carpenter Fwy Fl 6th, IrvingTX 75039-2010 Send email to Enterprise Financial Group, Inc.View Additional Web Addresses

! There is an alert for this business !

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 11/09/2009

BBB has determined that Enterprise Financial Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Enterprise Financial Group, Inc.'s rating include:

  • Government action(s) against business.

Factors that raised Enterprise Financial Group, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 182 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

182 complaints closed with BBB in last 3 years | 51 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues9
Billing / Collection Issues5
Delivery Issues1
Guarantee / Warranty Issues82
Problems with Product / Service85
Total Closed Complaints 182

Additional Complaint Information

Complaints are regarding contract, guarantee and warranty issues. Specifically, customers describe that after they pay for an extended warranty with the company, the company declines to pay for customer's auto repairs.

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Enterprise Financial Group, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2 Customer Reviews

Additional Information

top
BBB file opened: 01/15/1997Business started: 06/22/1977Business started locally: 01/01/1980
Type of Entity

Corporation

Incorporated: January 1980, TX

Contact Information
Principal: Mr. John Pappanastos (CEO/President)Customer Contact: Ms. Sandy Castillo (Compliance Coordinator) Alex Drasil (VSC Claims Manager) Cliff Eller (Senior V.P. Adm.) Jennifer Rappaport (CMO)Ms. Kimber Serice (Compliance Manager)
Business Category

Auto Warranty Processing Service, Auto Service Contract Companies, Auto Warranty Plans, Auto Warranty Service, Computers Hardware, Software & Services, Sales Training, Training Programs, Marketing Programs & Services

Alternate Business Names
EFG Companies, Kar Kare, Motorist Assistance Plan, S Guard, Tech Choice, VSC Transfer Department, Salesedge, Automotive Development Corporation, E F G Companies, EFG Technologies, Enterprise Agency, Inc., Enterprise Life Insurance of Florida, Inc.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.