BBB Accredited Business since 11/09/2009
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since 11/09/2009
BBB has determined that Enterprise Financial Group, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Enterprise Financial Group, Inc.'s rating include:
- Government action(s) against business.
Factors that raised Enterprise Financial Group, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 182 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||9|
|Billing / Collection Issues||5|
|Guarantee / Warranty Issues||82|
|Problems with Product / Service||85|
|Total Closed Complaints||182|
Additional Complaint Information
Complaints are regarding contract, guarantee and warranty issues. Specifically, customers describe that after they pay for an extended warranty with the company, the company declines to pay for customer's auto repairs.
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on Enterprise Financial Group, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
Type of Entity
Incorporated: January 1980, TX
Contact InformationPrincipal: Mr. John Pappanastos (CEO/President)Customer Contact: Ms. Sandy Castillo (Compliance Coordinator) Alex Drasil (VSC Claims Manager) Cliff Eller (Senior V.P. Adm.) Jennifer Rappaport (CMO)Ms. Kimber Serice (Compliance Manager)
Auto Warranty Processing Service, Auto Service Contract Companies, Auto Warranty Plans, Auto Warranty Service, Computers Hardware, Software & Services, Sales Training, Training Programs, Marketing Programs & Services