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Consumer Complaints

BBB Accredited Business since 08/08/2011

Kwik Kar

Phone: (972) 355-8531

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
12/17/2013Advertising / Sales Issues | Read Complaint Details
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Complaint
Kwik Kar mailed via US Mail stating "purchase a "Value Pak Card - more than $600 in services for only $69.99" not honored - was told it was a mistake
Kwik Kar mailed via US Mail stating "purchase a "Value Pak Card - more than $600 in services for only $69.99" not honored - "was told it was a mistake." I inquired further and was told the mailing was a mistake and that new ownership would not honor the mailed offering. I have scanned the USPS Mailed offering and will attach a copy if this site allows me to do so in this process. The mailed postcard to my wife, ***** ****** "not "resident", states "Through December 31, 2013, you can purchase a Value Pack Card - worth more than $600 in services - for only $69.99." "The value Pack card entitles you to five free regular oil changes (valued at $34.99 each) plus five service maintenance flushes (combined value $464.95). I still possess this mailing and am willing to submit it as evidence in this complaint. I was told this morning by both the counter representative as well as the "new manager" that this offer would not be honored," and that the mailing was "a mistake."

Desired Settlement
I simply want for Kwik Car to honor the offer which was advertised. I wish to pay "$69.99" and receive the quoted offer: "The value Pack card entitles you to five free regular oil changes (valued at $34.99 each) plus five service maintenance flushes (combined value $464.95).

Industry Comparison| Chart

Auto Services - Oil & Lube, Lubricating Service - Automotive, Auto Repair & Service, Auto Inspection Stations

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.