Shop was paid for work from Warranty Company in November - They did not do work and will not complete work or refund payment.
On November 21, 2012 my car was sent to this shop for transmission repair work. They worked directly with the warranty company and negotiated a payment of $2,700.91 to replace the transmission, which was paid for on 11/28/2012. I asked for and was told I would get a copy of the estimate and invoice, as well as all of the old parts. On December 19th they called me to tell me that the transmission replacement did not take care of the problem and they though it also needed a new valve body. They indicated that they spoke with the warranty company and negotiated a payment of $1,360 for that work, which was paid to them on 12/19/2012. Two days later they indicated that they could not complete the valve body work and that it needed to be sent to the Mercedes dealer for completion. Both the warranty company and I were told that Pro-Active works with the Mercedes shop on a regular basis and already set up the work and would pay Mercedes directly. Once the car was shipped to Mercedes, I was called by the Service advisor at Mercedes. He indicated that their dealership has NEVER worked with Pro-Active and he had no clue what I was talking about. He needed to do his own diagnostic work which I authorized and paid for. At this point Pro-Active was "closed for remodeling". Neither I nor the warranty company could reach Pro-Active for 3 weeks. During this time the Mercedes dealership did a diagnostic and determined that the transmission was not good, and most likely nothing was done to it at all. Their report shows:
"transmission does not look new or reman",
"found fluid is dark" (I saved a sample)
"found fine metal on bottom of transmission oil pan"
"found harsh shift and slipping"
On January 18th after the Mercedes inspection, the car was drivable but still not fixed. I picked up the car. I called Pro-Active the next day to find that they were re-open and I brought the car back to them.
I provided them copies of their work invoice, the proof of payment, as well as the Mercedes dealership findings. I was told that there was a new owner and he would contact me to discuss.
After two weeks of calling daily I never spoke with the owner.
On February 2, 2012, I picked the car up from Pro-Active un-fixed and still have not heard from the owner.
I would like the $4,060.91 back that they were paid, for work not completed. The warranty company basically said I have to get it from them and go find another shop to fix it. I would like the $2,137.50 back for the rental car I had to pay for while my car sat in thier shop for 9 weeks NOT BEING WORKED ON, as well as the $546.33 I paid to the Mercedes dealership for the diagnostic work done.
Consumer's Final Response
From: Rus ****** (mailto:*****@aol.com)
Sent: Tuesday, March 05, 2013 11:56 AM
Subject: BBB Complaint Case#XXXXXXXX(Ref#REDACT34email@example.comfirstname.lastname@example.orgREDACT)
I am curious as to how your system shows my complaint "resolved with BBB assistance" when the company did not even respond? I can tell you my issue certainly is not resolved seeing as I have never heard back from the company.
In addition, you have them listed as an Incorporated organization, which is incorrect. They are a partnership, and the State of Texas revoked their corporate charter years ago.
They do not have a license to do business with the City of Irving either.
I find it odd that your organization would "Accredit" a business that has failed to maintain their good standing with the state and does not honor their commitments.
People rely on your organization to help them decide who to work with, and you are being negligent in your continued support of this business.
****** 'Rus' ******