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Dallas and Northeast Texas

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Carrollton Tire & Auto Center

Phone: (972) 418-0434Fax: (972) 418-97432539 Marsh Ln, CarrolltonTX 75006-2123 Send email to Carrollton Tire & Auto Center

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BBB Accreditation

A BBB Accredited Business since 10/17/2006

BBB has determined that Carrollton Tire & Auto Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Carrollton Tire & Auto Center's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
03/07/2014Advertising / Sales Issues | Read Complaint Details
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Additional Notes

Complaint Category: Sales presentation did not disclose complete pricing information

Complaint: Ripped off for State Inspection. Said bulb was bad and charged $30.10 for new bulb. Quoted bulb at $2.50 but forgot about labor charge of $27.60.
Went there for state inspection. They came out and said there was a bad bulb and would fail inspection if not replaced. They said bulb was only $2.50 so I said sure even though I had checked vehicle before inspection and all tested fine. I got bill and there was a $27.60 labor charge that was not mentioned earlier. This is a snap in bulb and takes no tools and 2 minutes to change. When I questioned it they got indignant and threatened to call the police. I demanded my "bad" bulb back and they returned it and bulb was fine. I had to pay their bill to get truck released although it was a blatant ripoff.

Initial Business Response
Hello, my name is ***** ***** I'm the store manager here at Carrollton Tire & Auto. I would like to resolve this complaint as quickly as possible. We have always been about great customer service here and always will be. Please inform the customer that we will be happy to refund his money for the bulb and bulb labor ($30.10). Please inform custer that he needs to come by our business and we will credit the $30.10 charge back to his credit card. Thank you.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Auto Repair & Service, Axles, Starters - Engine, Steering Systems & Equipment, Carburetors, Tire Retread & Repair, Auto Services, Transmissions - Automobile, Truck Repair & Service, Radiators - Automotive, Mufflers & Exhaust Systems, Lubricating Service - Automotive, Auto Repairing - Foreign, Engines - Fuel Injection Service & Parts, Auto Inspection Stations, Auto Electric Service, Auto Diagnostic Service, Alternators & Generators - Auto Repair, Auto Air Conditioning, Tire Dealers, Shock Absorbers, Heaters - Automotive, Clutches, Alternators & Generators - Retail, Brake Service

Additional Information

top
BBB file opened: 05/26/1992Business started: 01/01/1989
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Texas Department of Public Safety
5805 North Lamar Blvd.
Austin, TX78752
(512) 424-2000
http://www.txdps.state.tx.us

Type of Entity

Corporation

Incorporated: January 1990, TX

Contact Information
Principal: Mr. Dave Verschoor (Owner)
Business Category

Auto Repair & Service, Axles, Starters - Engine, Steering Systems & Equipment, Carburetors, Tire Retread & Repair, Auto Services, Transmissions - Automobile, Truck Repair & Service, Radiators - Automotive, Mufflers & Exhaust Systems, Lubricating Service - Automotive, Auto Repairing - Foreign, Engines - Fuel Injection Service & Parts, Auto Inspection Stations, Auto Electric Service, Auto Diagnostic Service, Alternators & Generators - Auto Repair, Auto Air Conditioning, Tire Dealers, Shock Absorbers, Heaters - Automotive, Clutches, Alternators & Generators - Retail, Brake Service

Hours of Operation
Mon: 07:00 AM to 07:00 PMTue: 07:00 AM to 07:00 PMWed: 07:00 AM to 07:00 PMThu: 07:00 AM to 07:00 PMFri: 07:00 AM to 07:00 PMSat: 08:00 AM to 06:00 PM
Industry Tips
Know the Facts about Auto Service Contracts
The Hail Season is Here

Photos & Videos

Photographs

1 Photo

Map & Directions

Map & Directions

Address for Carrollton Tire & Auto Center

2539 Marsh Ln

Carrollton, TX 75006-2123

To | From

LocationsX

1 Locations

  • 2539 Marsh Ln 

    Carrollton, TX 75006-2123(972) 418-0434

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Carrollton Tire & Auto Center is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.