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A-Team Automotive Repair

Phone: (972) 203-3599Fax: (972) 203-5876

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
04/09/2015Problems with Product / Service | Read Complaint Details
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Complaint
I paid for a computer diagnostic for my car when I requested a copy of the results I was given a posting from a website
11/17/2014
2:47
invoice XXXXX
$65

Desired Settlement
refund of $65

Business Response
The customer requested a diagnostic check on the car and that was performed per her instructions. In this diagnostic check, the technician pulled the car in the shop and connected the computer diagnostic tool to the car and scanned it for codes, checked for vacuum leaks, and checked ignition system. She requested a print out of the results which were given to her. Instead of giving her the printout from the shop tool that would only give her codes, the printout that she received contained more detailed information on the problem with her vehicle. Our conclusion was that it needed a valve adjustment and a quote was provided to her at that time. She declined repairs. The $65 was for diagnostic time which was explained to customer upfront. Cars cannot be diagnosed free of charge. This cost would have been waived if she would have gotten the repairs completed or contacted ATeam at the time. She never called or brought her car in for the repair.

11/03/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Took the vehicle in to have oil leaks fixed. paid them 1300.00. When I got car back car was running worse and ck engine light was on.
took car back to them numerous times and they finally advised us to take to honda service and they would pay to have it repaired. The advisor at honda service advised us the car was not properly fixed and A Team caused more damage to the car. We had to pay the balance at Honda service of 400.00, ATeam auto repair paid 1100.00. My car still has not been running right and has been in honda service a few times since this happened.

Desired Settlement
I feel like A Team should pay the 400.00i had to pay on the balance , because it was their fault the car was not repaired correctly. and I would like to be reinbursed for 600.00 that I have had to pay since they did not repair it correctly.

Business Response
As a good will gesture, I agreed to pay part of the repair. We reached a mutual agreement with the customer on the amount of the reimbursement after consulting with the advisor at Honda. There will not be any further participation on repairs on this vehicle by ATeam Automotive.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
No I don't agree with this, because I have been out additional money after they paid for part of my car to be repaired , I have spoke with a attorney and I can sue because of the damages done by a team automotive. I think they should reimburse me on all money I have paid cause they did admit fault in this

Industry Comparison| Chart

Auto Repair & Service, Transmissions - Automobile, Radiators - Automotive, Engines - Fuel Injection Service & Parts, Brake Service, Auto Electric Service, Auto Diagnostic Service, Auto Accessories, Auto Air Conditioning, Tire Dealers, Springs - Automotive - Sales & Service, Heaters - Automotive, Clutches, Axles

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.