This company will harass anybody to gain a customer. Even when told not to continue, they will keep calling/advertising to you.
After the hail storm last month we received many cards for hail damage repairs to our vehicles. One morning, we found a card on each of our vehicles. A few days later, we received a letter in the mail, with our name, and details of which vehicles they were contacting us about, mentioning they had left us a card the week prior. A few days after that, they knocked on our door (we do have a No Soliciting sign). We told him that we had made arrangements and to not come back. A few days after that, more cards on the vehicles. We just had another knock on the door. We politely told the man that we had already made arrangements with our insurance. He began to talk negatively about another body shop in town (we did not mention where we had planned to take our vehicles). We pointed out the No Soliciting sign and he continued to talk about how he was going to save us money and get our vehicles fixed faster than the body shop.
I understand trying to get business, but this has crossed the line of advertising and moved in to harassment!
We just want them to stop with the advertising when we have asked them to not contact us.
This is a response to the complaint from ***** ******. We have repaired over 800 of *****'s neighbors vehicles as well as vehicles on either side of her house. While I understand her concern for the repeated attempts to earn her business, there are a whole handful of companies whose literature she has received. We have many competitors who attempt to "copy" our literature and though they all look the same, they most certainly are not all from our company. We sent her a letter, left a postcard and spoke to both Mrs ****** and Mr ****** one time.
We have a policy that once we have earned the trust and have a completely satisfied customer, we talk to the neighbors and share the wonderful deal that we have to offer. We do send out a letter and most people who are in need of hail repair respond right away because of the ease and hassle-free nature of our service. I did talk to *****, she said that she had not filed a claim. When I went back by a month later, her husband said that he had not filed a claim. When I see two very new vehicles that have $4000 plus damage (each) on them, I do what I can to help. Since the neighbors had good things to say about them.
At no point do we ever "talk negatively about another body shop in town", that is against our company policy. What I did tell the husband is that there are various methods of repair. If their vehicles went to a "collision center" and not a paintless dent removal company, that the hoods and trunks on both vehicles will probably end up being replaced and that does end up affecting the resale value on down the road. I was trying to highlight the value of our service while pointing out the neighbors vehicle who had recieved estimates of replacing panels before using our service. The neighbor was ecstatic to find that we were able to repair her vehicle with the Paintless method and were able to keep the integrity of the vehicle maintained.
We have all the business we need at this point, so it is not about getting their vehicles into our shop. It is about educating potential customers about the different options available to them.
We will not follow up any more with Mrs ****** and thank her for her interest in our company.
National Sales Manager
The Dent Center
(The consumer indicated he/she DID NOT accept the response from the business.)
This response has inaccurate information. It sounds like he is blaming the excessive information from his company on others copying their advertising. This is a problem for him to fix, because as far as I am concerned, all the literature came from this company. I will agree that they left 2 postcards on two vehicles at my house at one time (excessive), sent a letter, spoke with us. It seems that if we did not call them after the cards on the vehicles or respond to the letter then it was obvious that we were not interested in using this company. This brings me to the next inaccurate statement, he is stating that we told him we had not filed a claim. This is not true, we filed a claim the day following the storm, and we told him we had filed a claim and were waiting to fix the damage. This is the next inaccurate statement, he never went into the repair methods with myself of my husband. Instead, he went on about the fact that the body shop was booked until August (which by the way the shop he referred to was not booked that far out)and that they could repair our vehicle faster and cheaper. In my opinion that is talking negatively about the other shop because he was trying to convince us not to use the shop, and I wonder how they would feel about that information? Also, this response seems to be another tactic because we had both vehicles repaired at a body shop, who did use PDR, and our trunks, hoods, and all other parts of the vehicle are still original and in great shape.
Regardless, once you have approached a home with No Soliciting signs, spoken with the people inside and been told NO, the solicitation should stop. After the first approach, this should have stopped. It seems like they are trying to trick consumers by contacting a wife then the husband.
Besides this, I do not make my consumer decisions based on the decisions of my neighbors, friends, family. My husband and I have the intelligence to make a decision based on our situation. Our insurance worked with us throughout the entire process and actually recommended the body shop we used.