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Consumer Complaints

BBB Accredited Business since 07/31/2012

DC The Dent Center, LLC

Phone: (866) 401-4245Fax: (972) 956-0848

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Problems with Product / Service2
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints4

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)BBB Closure Definitions
06/16/2014Problems with Product / Service | Read Complaint Details
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Complaint
My mirror is not working after completion of the repairs
My mirror was working after the hail damage on mirror, after I took the car in to the dent center, the mirror is not moving to the left and right.

Desired Settlement
Please get my mirror to work, left and right motions are inop

Business Response
Contact Name and Title: ******* **************
Contact Phone: XXX-XXX-XXXX
Contact Email: *******@thedentcenter.com
To whom it may concern about the complaint filed I will respond by stating that the repairs to the vehicle were completed and followed by exactly what the insurance company allowed. The passenger side mirror glass was on the estimate to be replaced,(not the complete assembly)and this repair was made and we have the invoice of the part to verify that. I explained to the costumer that the install of the part is very simple and that the glass simply hinges and snaps in. He proceeded to tell me the passenger mirror was working when he left the vehicle with us and that it no longer is working. This is a 2005 year model vehicle with electric mirrors and the motor in the mirror is still working however the gears in the motor seem to be stripped and it is no longer working properly. I advised the customer that in no way we could be responsible for this and that this is a common issue with electric powered mirrors and is just a product of using the mirrors and would be a basic maintenance issue. The repair was completed as per the insurance estimate provided by his insurance provider. The customer did not like my response to the issue so I then proceeded to contact the adjuster that provided the estimate and let him know the issue that had came about. The adjuster said they were not liable for this issue and paid for the glass that was damaged by hail and that if that repair had been made then that was all he was responsible for. I informed the customer of what was said between me and the adjuster and he still did not agree with the decision. The customer at this time paid for the repairs made to his vehicle and left.

08/12/2013Advertising / Sales Issues | Read Complaint Details
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Complaint
Manfred has solicited my residence 7 times when I informed him that if I wanted his business I would call him. I already called the police twice.
I informed him that I was in no condition to make any decisions initially when he arrived because I had just had surgery and was under medication. Despite the numerous times I have informed the sales person that I was not interested in the service they had to provide, He kept coming back and using a sob story of him and his wife having a baby and he needed to meet a quota. This is very unprofessional. I called the District Representative and he informed me to call the Police the next time the sale person showed up at my door step. This last time when he knocked on my door, I told him I didn't want to speak to him, and he said he wanted to check up on me. When I went outside, he left a note on my car saying for me not to procrastinate. I called the Police, but by the time he arrived, the sales person was gone.

Desired Settlement
I just want to be left alone and not further harassed.

Business' Initial Response
Manfred's sales techniques have been reviewed, and he will no longer be soliciting Ms. ********.

Business' Final Response
Manfred's sales techniques have been reviewed, and he will no longer be soliciting Ms. ********.

06/08/2012Problems with Product / Service
06/23/2014Advertising / Sales Issues | Read Complaint Details
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Complaint
This company will harass anybody to gain a customer. Even when told not to continue, they will keep calling/advertising to you.
After the hail storm last month we received many cards for hail damage repairs to our vehicles. One morning, we found a card on each of our vehicles. A few days later, we received a letter in the mail, with our name, and details of which vehicles they were contacting us about, mentioning they had left us a card the week prior. A few days after that, they knocked on our door (we do have a No Soliciting sign). We told him that we had made arrangements and to not come back. A few days after that, more cards on the vehicles. We just had another knock on the door. We politely told the man that we had already made arrangements with our insurance. He began to talk negatively about another body shop in town (we did not mention where we had planned to take our vehicles). We pointed out the No Soliciting sign and he continued to talk about how he was going to save us money and get our vehicles fixed faster than the body shop.
I understand trying to get business, but this has crossed the line of advertising and moved in to harassment!

Desired Settlement
We just want them to stop with the advertising when we have asked them to not contact us.

Business Response
This is a response to the complaint from ***** ******. We have repaired over 800 of *****'s neighbors vehicles as well as vehicles on either side of her house. While I understand her concern for the repeated attempts to earn her business, there are a whole handful of companies whose literature she has received. We have many competitors who attempt to "copy" our literature and though they all look the same, they most certainly are not all from our company. We sent her a letter, left a postcard and spoke to both Mrs ****** and Mr ****** one time.
We have a policy that once we have earned the trust and have a completely satisfied customer, we talk to the neighbors and share the wonderful deal that we have to offer. We do send out a letter and most people who are in need of hail repair respond right away because of the ease and hassle-free nature of our service. I did talk to *****, she said that she had not filed a claim. When I went back by a month later, her husband said that he had not filed a claim. When I see two very new vehicles that have $4000 plus damage (each) on them, I do what I can to help. Since the neighbors had good things to say about them.
At no point do we ever "talk negatively about another body shop in town", that is against our company policy. What I did tell the husband is that there are various methods of repair. If their vehicles went to a "collision center" and not a paintless dent removal company, that the hoods and trunks on both vehicles will probably end up being replaced and that does end up affecting the resale value on down the road. I was trying to highlight the value of our service while pointing out the neighbors vehicle who had recieved estimates of replacing panels before using our service. The neighbor was ecstatic to find that we were able to repair her vehicle with the Paintless method and were able to keep the integrity of the vehicle maintained.
We have all the business we need at this point, so it is not about getting their vehicles into our shop. It is about educating potential customers about the different options available to them.

We will not follow up any more with Mrs ****** and thank her for her interest in our company.

Sincerely,
***** ******

National Sales Manager
The Dent Center
XXXXXXXXXX


Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
This response has inaccurate information. It sounds like he is blaming the excessive information from his company on others copying their advertising. This is a problem for him to fix, because as far as I am concerned, all the literature came from this company. I will agree that they left 2 postcards on two vehicles at my house at one time (excessive), sent a letter, spoke with us. It seems that if we did not call them after the cards on the vehicles or respond to the letter then it was obvious that we were not interested in using this company. This brings me to the next inaccurate statement, he is stating that we told him we had not filed a claim. This is not true, we filed a claim the day following the storm, and we told him we had filed a claim and were waiting to fix the damage. This is the next inaccurate statement, he never went into the repair methods with myself of my husband. Instead, he went on about the fact that the body shop was booked until August (which by the way the shop he referred to was not booked that far out)and that they could repair our vehicle faster and cheaper. In my opinion that is talking negatively about the other shop because he was trying to convince us not to use the shop, and I wonder how they would feel about that information? Also, this response seems to be another tactic because we had both vehicles repaired at a body shop, who did use PDR, and our trunks, hoods, and all other parts of the vehicle are still original and in great shape.
Regardless, once you have approached a home with No Soliciting signs, spoken with the people inside and been told NO, the solicitation should stop. After the first approach, this should have stopped. It seems like they are trying to trick consumers by contacting a wife then the husband.
Besides this, I do not make my consumer decisions based on the decisions of my neighbors, friends, family. My husband and I have the intelligence to make a decision based on our situation. Our insurance worked with us throughout the entire process and actually recommended the body shop we used.

Industry Comparison| Chart

Auto Paintless Dent Repair, Auto Lube & Oil - Mobile, Auto Body Repair & Painting

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.