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Dallas and Northeast Texas

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BBB Accredited Business since 08/09/2010

Arapaho Sticker and Auto Repair

Phone: (972) 783-1990

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
10/09/2013Problems with Product / Service | Read Complaint Details
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Complaint
I took my 2007 Toyota Tundra into Arapaho Sticker and Lube for an oil change and state inspection on Sept. 16, 2013. According to the company's recent practice of "suggestive selling", the service technician warned that my radiator fluid had to be flushed and replaced immediately to avoid damaging the vehicle and that the fluid in the rear differential was critically low and needed to be replaced as well. Neither issue had given me any problems previously. However, in an abundance of caution, I reluctantly allowed these repairs to be done. After driving off the lot, there was noise from the rear differential that had not ever been there before. Also,the car temperature began to rise immediately but only registered "hot" when I drove the 5 miles home later that day. That night the truck again registered "hot" after driving less than 3 miles. The next morning I returned to the business and watched a gallon of antifreeze being put in the radiator. The mechanic drove the truck and it registered "hot" 3 more times. They say that they will fix the issues but I certainly have issues with their record and the fact that the two items they "repaired" were the items with immediate and potentially devastating problems.

Desired Settlement
Refund the costs of the work, repair the damage caused by inept technicians. Stop the policy of suggestive sales by repair personnel.

Business Response
To Better Business Bureau.
Reply to case #XXXXXXXX by ***** **********.
On September 16, 2013, Mr********** came to our shop with his Toyota Tundra to get
a State Inspection and an Oil Change. During the oil change, we cheeked the vehicle's
fluids, and going by mileage, we recommended a radiator flush and a rear-end service.
He agreed for the services to be done so we took care of them. The next day,
. September 17, Mr. ********** came to the shop complaining that the vehicle was
overheating and the differential was whining. We totd him that if the issues were caused
by us we would assume full responsibility and correct the problem. After checking the
issues, we found out that the radiator had been punctured by our techniCian while he
was doing the service. I Angel P!iego, the head mechanic of the shop spoke to Mr
********** and told him that we would take care of the problem and I would work on the
car at no cast, which cost us aut of pocket $777.33 parts and Iabar. After speaking to Mr
**********, we agreed that we needed to replace the radiator and we would do it at no
cost And in order to prevent any future issues with the differential, we went ahead and
replaced the rear-end oil with full-synthetic fluid at no cost to him as well. Later that day,
around 5:30 pm, he came and picked up his vehicle and he seemed happy with the
outcome and our services of taking responsibility of the issues that were caused
previously.

Industry Comparison| Chart

Auto Inspection Stations, Lubricating Service - Automotive, Auto Repair & Service

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.