The car had a car accident and Benjamin (sales)didn't mentioned to me. Rate was 5.10 I didn't know. Brooks, lied about warrant I can cancel any time.
I bought a car on march 9, 2016, Toyota Rav4, 2013 I paid a deposit of $1,000 by check, dealer# XXXXXXXXXX this is my first time to finance as my dream to buy RAV4, I always buy cash, so Benjamin(sales) and Brooks(sales manager) took advantage of me. 1st, the car had a damage which show on the car fax but Benjamin didn't mention to me otherwise I wouldn't buy a car with damage for that kind of money. After couple of weeks, I had to pay online on 04/11/16 for $58.62 to get a car fax and I found the car had damaged and was not discussed with me, so I printed and handle the copy to Benjamin, first he told me it didn't show on his car fax, then he went to talk to a manager and came back telling he did explained to me, so if it didn't show on the car fax as what he said the first time, then how would he need explained to me?, I felt like he just cared about the sale and not the customer so he could get his commission and asking me to bring more customers that he would give $100 for every customer I refer to him. 2nd, he didn't explained about interest rate which was 5.10%, this is too much I could go to my bank to get for 2.64%, so I found this later, this was unethical sales practice. Then he took me to a guy, Brooks. Brooks lied to me During the finance process with optional protection plans, first I thought $543 was a onetime payment, I didn't know it was monthly payment, so I signed on the papers, in two days he called to go and signed electronically, so when I went through my papers I told him I want to cancel the option protection because I can't afford to make that kind of payment and I'm not making enough hours like I used to plus I'm a single mother I have other bills to pay. Brooks was trying to rush me telling me I could cancel at anytime and he **** help to find full coverage car insurance for $60 only. Brooks refused to cancelled he told me I have already signed on papers and when I was sitting on waiting area, brooks came and took the envelop papers and put different ones, I wasn't sure why he did that and which papers he switched. Later on when I went through the papers, I saw some other bills which were included without discussed or mentioned I was not aware. So when I went back again to him, he denied everything telling me that was the sales, Benjamin and Benjamin also denied, they both throw the ball to each other and Benjamin told I couldn't cancel the option protection until after 6months while Brooks told me I could cancelled at anytime, they both played games lying to me. Until today no one has to call me for On -Gard protection after charging all that kind of my money. And then I can't even open the boot, it stucked. So I went back there and manager was telling me to look for another car to trade in , here we go, they charged me even more, $11,000 more and Benjamin put a selling price different more than $3,000, the car was 22,500 and he wrote selling price 25,5000, when I asked why he overcharged me, he then went and changed the price and wrote 22,500 BUT he added option for $3,000, and when I asked what was $3,000 for he said, it was just number and I should not worry. This guy played games lying to me again, so the sales director came and talked to me that I **** make a payment of $500 per month instead $543, so I refused I left the place because i had to go and my pick my child from school, so I was so mad for lying to me, overcharging me unnecessary. The next day, I called the manager, they kept transfer me different places, they didn't let me talked to a manager, so I called back I left a message in his voice mail to call me back but he didn't.
being that there are many dishonesty, lies, inconsistencies, and contradictions, this has really affected me emotional, physical and financial. so I want to take the car back to Toyota, refund my deposit $1,000 and leave in peace. I don't want to do business with them, I don't trust them anymore. I thought they were helping me but they did not.
Ms. ***** ******,
Thank you for choosing Toyota of Dallas for your vehicle needs. Knowing you have many choices in the Dallas area, we are grateful for the opportunity to serve you.
In regards to the 2013 Toyota Rav4 (2T3YFREV4DWXXXXXX) you purchased from us on March 9, 2016, I have no reason to believe you were not given a CARFAX report. Our policy is that every customer who purchases a pre-owned vehicle is given a copy for review and must also sign the CARFAX showing that you did review it. I do have the copy of the CARFAX, signed by you showing you did receive it. I also have a USED VEHICLE CARFAX DISCLOSURE form that is signed by you-both dated March 9, 2016. On the CARFAX report that you signed, it does show the vehicle to report "Accident / Damage." It also states there was an accident reported 07/16/2015. Given these two documents, it does indicate that you reviewed the CARFAX, agreed to the CARFAX and proceeded with the purchase of the Toyota Rav4 (DWXXXXXX).
When in the finance department during your purchase, you chose to purchase multiple products. Most of the products are cancellable and have the cancellation details on the back of the contracts that you signed and have copies of. The only non-cancellable product is ZAKTEK, and that is stated on the contract you signed. The cancellations can be done at any time, but must be initiated by you, the customer. We do also have cancellation forms at the dealership that you can fill out and have submitted. Please let me know if I can get these for you. The interest rate you signed and agreed upon is 5.10%. This is documented in the retail and installment sales contract. If you choose to have a lower rate, you are welcome to refinance with the bank of your choice since you state you are pre-approved for 2.64% outside of our lending. You are refinance the vehicle at any time of your choosing.
Your contract has been cashed and you have taken delivery of the mentioned Toyota Rav4, the vehicle is titled in your name. The deal is final as agreed upon.
Thank you again for choosing Toyota of Dallas.
(The consumer indicated he/she DID NOT accept the response from the business.)
First I don't even drive this car that much because I have Camry Toyota which I use to go to work, so I didn't' know about this damage and other stuff until couple of weeks, this is when I found out. No, No, No,I don't agree with you, first of all why should I pay all that kind of money for the car has damaged, for that price I could get a brand new RAV4, also why should I pay $58.62 to go online to get a carfax, I was shocked myself to find this car has a damage and Benjamin didn't explain to me, so when I printed a copy and handled to him, he first said, "Oh the damage did not show on my carfax" then he went to talk to a manager and came back to me stated, "Oh I explained to you" so if it didn't show on his carfax for the first time, HOW or WHY would he explained to me about a damage and there was no damage, how would someone explain there was damage on the car and it didn't show on the carfax, this does not make any sense, this is to prove its a lie, he played games together with the manager, even if I signed, it doesn't mean he told me about the damage, he hided that part and let me signed because he took advantaged that I don't know much about cars and when I told him let me call one of my relatives who understands about cars, he told me, "No, is not going to help you with anything, is not going to make any difference".You guys, I'm so angry with you the way you took advantage of me, you put me in a situation that I regret to buy a car from you or any one from my family or friends to come over there to buy any car. Now you throw the ball on me stated that I signed. when I was sitting in a waiting area, Brooks, the finance manager came on my table,took my envelope, removed other papers and put new one without explaining to me what kind of papers and why he switched without my knowledge. Are you supposed to treat your customer that way switching papers without asking permission or explaining anything. Please please stop playing games, you don't know how much angry I am. Why should I do business with you after you ripped me off, I don't trust you any more. Everyone I explain about this car, they told me, you guys you overcharged me,high rate, you lied to me and took advantage of me because you could tell
the first day that I didn't know much about cars, this was my first time to finance, I always buy cash, but I didn't have that kind of money to buy cash the car I was dreaming about. You took my happiness away.
Final Business Response
I apologize that you are unsatisfied with your experience at Toyota of Dallas. When you were here at Toyota of Dallas you were extremely pleased. You were satisfied with the price, the rate and the vehicle. You state that it's not until after you spoke to your friends and they tell you that you did not get a good deal, you wish to return the vehicle and have your down payment refunded. Unfortunately, there in not a right to recession in the state of Texas. We are within our parameters in holding the deal as final. You did have the opportunity to review the CARFAX report before you signed stating that you did review it. You also reviewed and agreed to the terms of the loan. As a dealership, our goal is to have satisfied, repeat customers, in no way did we take advantage or mislead you because ultimately we DO want you to return to our dealership with your friends and family.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Who ever is writing this messages, were you there during signing papers, so why are you telling me I was explained everything, agreed and signed. I don't you know if you guys understand me, you only focus one part, "You signed". My friends or family did not ask me to return the car,it was my decision. I told them after I found the car has damage and Benjamin, sales consults did not mentioned to me, he hided that part and asked me to sign, I told you before this is my first time to refinance to buy a car, I always buy cash, I didn't even know what carfax was, so why when I proved to Benjamin first denied stated it didn't show on his carfax that the car had damage why later changed a topic stated he explained to me and I agreed & I signed. I have a recording as a prove of what he said. I'm sick and tired repeating the same over and over again, you are trying to play games with me. I don't understand how Brooks, a finance manager and Benjamin, sales could sleep at night knowingly that they lied and robbed a customer. One of the most respected features in a person is the ability to admit wrong, the ability to be humble and seek forgiveness, that's what my religion is teaching me.
You guys yo put in a situation and this is what I want.
1. I want you to cancelled all the warranty except Gap.
2.I want the monthly payment to be less per month like it was from the beginning before warranty.
3. Being that this car has a damage without being informed, I would like to trade in and get the one with no damage. So if you agree all the three above, I will come to pick another car & sign a contract. If you don't agree, I'm not going to respond anything, The next time you will hear from my lawyer.