I was promised window tint after sale of 2014 hyundai, Later informed that they dont stand behind their word!
When I purchased a brand new 2014 Hyundai Sonata from salesman dewayne, it was included in deal that the windows would be tinted to my specifications! They had to do a dealer trade on the vehicle and when I received it, the windows had already been tinted to factory specifications! Salesman stated at time of delivery that I could still have my windows tinted to my specifications since that was included in the deal at time of purchase! I proceeded with scheduling an appointment with their preferred window tinting company and when he went to collect for the tint job, Manager Boyd said that he was not paying for the tint due to tint already being on the vehicle! I contacted Boyd and was told that he wasnt going to stand behind his word and pay for the tint like he had agreed on during the sale! I informed him I would place a complaint with the owner, multiple newspaper companies, and the BBB. He said do whatever the "F" I wanted to do. Let me remind you we have bought over 6 cars within the last 5 years from this company and he said that he didnt care about repeat customers and seemed as if he wasnt worried about loosing a loyal customer! He proceeded to hang up on me the first time, and I called back immediately and stated that I didnt think that was Proper exercise for a business professional to hang up on me, he continued to say he wasnt going to pay for anything no matter what, then stated he was going to "warn me that he was going to hang up once again" and hung up on me one more time! I contacted a sister dealer to texoma hyundai and got no response so I went to the dealership and asked to speak to the man in charge at that time! I spoke with a gentleman there that said he would contact me which he did and said that everything had been handled. Texoma Hyundai called and said it had all be cleared up and that the tint guy was there to tint my windows and it would be done that day! Upon delivery, windows had still not been tinted! In my eyes if something as small as window tint cant be done, what else are these guys stealing from people? How many other customers are being told one thing and then when it comes down to it, its a completely different story? Most people wouldnt have taken the extra steps I had to take just to get what they had been sold. Its not an issue of money, its and issue of keeping your word! Im willing to go above and beyond to make sure this isnt happening to every customer! Texoma Hyundai is a sorry company and I will refuse to do business in the future and so will multiple family members and friends of mine that I have informed and still continue to inform of this issue! Very poor customer service!!!
I would like to visit with the owner of the company and to see that Boyd doesnt run a company like this into the ground! Boyd doesnt need to be in a position to cheat people out of what he agreed too! Boyd needs to be wrote up and/or fired for actions like this! A written apology for lack of customer service and any other additions they would like to add due to all of the time and effort it took just to get them to stand behind what they sell!
Thank you for your inquiry regarding Mr. ***'s purchase of his 2014 Hyundai Sonata. Our business is based on customer satisfaction and obviously Mr. *** is not pleased with the way his transaction was handled. Specifically, we DID agree to add aftermarket window tint to his vehicle at the time of his purchase. In his complaint to the BBB he does specify he wanted it tinted "TO HIS SPECIFICATIONS". The problem arose when he demanded that an illegal tint be added. Texoma Hyundai DID add aftermarket tint as specified by Texas law, but he demanded that it be darker. We, as a licensed new car dealer, cannot legally install any tint that restricts the light to less that 30%. Both my Service Manager, and the tint shop we employ declined his request to go darker as it could have resulted in a $2500 fine to each of us if caught, as well as increased liability if Mr *** was ever involved in an accident. **** Young, our Sales Manager, attempted to explain this to Mr ***, who became quite belligerent and yelled and cussed at him, which is the reason Mr Young hung up the phone on him after asking him multiple times to calm down.
In the interest of customer satisfaction, if Mr *** will provide either the dealership or the BBB with a PAID receipt from whomever he found to install his "specified" tint, we will be happy to refund that cost to him.
I apologize for the break down in communications, as well as the manner in which his concerns were addressed, but rest assured we do not EVER participate in anything illegal at Texoma Hyundai.
(The consumer indicated he/she DID NOT accept the response from the business.)
If you feel it is necessary to listen to **** feel free to do so, although he knew from the point of sale that I was requesting illegal tint and told me that I would have to take my car to the tint guy and have him do it and that texoma hyundai would pay him that way they were not tied to it! It all boils down to **** treating customers with very poor customer service and even after I got an employee from bonham chrysler to contact him, I was directed not to contact **** back due to him being upset that he had to follow through with his word! Texoma hyundai is the sorriest place to buy a car and I will go to any extreme to warn customers from going there! Even after **** refused to put tint on my car I told him that would be ok i would pay for it out of pocket but he was going to have to give me hyundai credit to spend in the service department and he said he wasnt going to give me a "******* thing" and hung up! I never cussed at him until he was cussing at me and I was just returning the favor to him, as you can see he could dish it out but couldnt take it in! I will be contacting hyundai corp and let them know how Texoma Hyundai is representing them and offering very poor service!