Negotiated for out the door price for car. Company made a mistake and price is actually significantly higher now and they won't make it right.
I negotiated for an out the door price of 13,672.96 for my new car. Happy with the results I informed the salesperson after they took my $500 deposit that I would proceed to buy non refundable plane tickets and a hotel reservation so I could come from MN to TX to pay for the car. In paying for my portion of the down payment, I requested the Purchase Agreement and MN Title Application that I had to submit to my bank for the remaining balance of the car. I was texted some low quality phone photos of my Purchase Agreement, and when I informed the sales person that this wasn't sufficient I didn't hear back. A day later I got a call asking how I would be paying for the rest of the car. I told them again that I needed the Purchase Agreement and the MN Title Application for my bank and then the bank would be happy to send the rest of the balance of the car. It was at this point that they realized their mistake in forgetting to charge me sales tax and all of their processing fees. I offered to split the difference and they said no, I offered to pay cost for the car and then all the state required tax and fees, so they at least wouldn't lose money on the deal. Again, they were not willing to do anything about it, and basically have the car for 13,500 plus all the fees and whatever else they wanted to charge me or they would refund all my deposits and I would have to eat the cost of the flights and hotel that I bought in good faith that our deal would go through. They were completely inflexible at solving this issue for me. It has been several days and I'm still getting the run around.
I would like to split the difference on the mistake that they made, or if that cannot be done without them losing money, I would like to pay the invoice price i.e. what they bought the car for, and then all of the required government taxes and fees.
When Ms. ***** first contacted us, she communicated to the sales associate working with her that this would be a cash transaction. When a cash transaction takes place, there are no tax and title fees required to be collected. So a cash price for the vehicle was agreed upon-"out the door price"
Ms. ***** then requested a buyers order to present to her bank so Subaru of Plano would get funds for the vehicle. At that time, we explained to Ms. ***** that when a lein is involved in the purchase of a vehicle, the dealership is required to collect tax and titling fees to secure the lein (even if said vehicle is being titled out of state). Obviously, this would increase the original figure, but not the price of the car.
Ms. ***** may have seen this as an opportunity to further negotiate the price of the car. However, Subaru of Plano does not set any state's tax and title fees, and as such cannot negotiate on behalf of any state.
We offered to refund the deposit she had put on the car, since we could not offer any other discounts. Again, the price of the actual car never changed. The only figure that was added was tax and title fees.
After the offer of the deposit refund was made, Ms. ***** still requested that we provide her with a buyer's order that reflected all figures, including the tax and title fees to presnet to her bank. The buyer's order was forwarded to her in an expedient manner.
Her last communication with the dealership occured on Friday August 22nd, 2014, which stated that she would be in to pick up the vehicle on Monday the 25th of August, and that she would be writing a check, and not going through her bank.
This potential transaction has gone from a cash transaction to a financed transaction and back to a cash transaction, so if Ms. ***** was under the impressiont that the same policies applied to cash vs finance, that may have been where the confusion occured.
As much as Subaru of Plano would like to give Ms. ***** a discount on her state tax and title fees, it would be impossible for us to make that negotiation.
We offer a heartfelt apology for any confusion there may have been.