Pressure and misleading sales tactics.
They picked out one truck they was determined to see me drive off in when I kept saying it was too much but always came back with a different sales pitch. Their Sales Rep quit right after this sale from what I understood. Now, I've just wanted to deal with the main guy, ***** ****** who avoids me, **** **** got involved.
I was there for about 7 hours as they was ruining my credit with all the denials, didn't realize it at the time in addition to their lies. I've received over at least half a dozen denial letters but Nissan completed the con with approval doubling my payments and the deal was done to them. They assured me to try it out, I had 30-35 days to make a change and it's a different story now. I had about 4 guys dealing with me, not to mention the staff involved and after a day of it, I had buyer's remorse and was in so much duress. Having a major head injury, dealing with so many people confused the issue. That's why I had my witness to start. I asked to wait but indicated I couldn't to qualify for rebates which didn't happen and they had a quota to meet I heard. I never got a copy of all the documents signed, just the keys, one paper and something regarding insurance. I expressed the moment I drove off I wasn't fond of it and didn't want it as I did all day...just try it I heard so thinking I could bring it back turned out to be not true. With all the stress, pressure and in my medical and physical condition, I simply wasn't thinking correctly. I'm on disability and can barely make it month to month with a first payment due July 15, 2014 at $434.24, can't afford it. I have to receive help, food pantries, State, etc for survival which I could lose when they see me drive up in this 2011 Nissan Titan Crew ***********XXXXXX with Acct #XXXX XXXX XXXX XXXXX. This transaction has destroyed my entire life when it was just one sale to them and don't care to make it right as disclosed in part. To top it off, within a couple of days I had to impose on my witness again to help me get it back because the battery went out. I see now I could have bought new ones cheaper everywhere. I have emails sent to them trying to deal with it in a civil manner if it would help to understand...or please call me. In my condition, the aggravation this has imposed on me worsened.
Take back the truck they conned me in and replace it with my choice ranging from $10-13,000 as initially disclosed on May 31, 2014, I have a witness. This should have been the first deal and do not want the new loan be treated as another sale for them and leave me paying for all the mistakesss myself by being upside down on the new loan.
FIRST OF ALL, **** NEVER ****** UP TO THE STORE AND ASKED FOR MR ******, AND SHE NEVER TRIED TO TALK TO HIM DURING WORKING HOURS.MR ****** WOULD HAVE GLADLY TALKED TO HER ABOUT THIS MATTER.AS FAR AS THE PRESSURE, AS SHE STATED IN THE COMPLAINT, SHE HAD A PERSON HELPING HER AND THEY WERE BOTH HAPPY WITH THE DEAL THAT WE GAVE THEM.**** LEFT THAT NIGHT AND HAD TO COME BACK TO THE NEXT DAY TO RESIGN AND SHE NEVER SAID ANYTHING ABOUT NOT WANTING THE TRUCK OR THAT SHE WAS UNHAPPY.**** ALSO SIGN A "NO COOLING OFF" FORM THAT STATES THAT SHE AGREED AND UNDERSTOOD THAT THE STATE LAW DOES NOT PROVIDE A COOLING OFF PERIOD OR OTHER CANCELLATION PERIOD FOR THIS SALE. **** ALSO TOLD ME SEVERAL TIMES THAT THE SALESMAN TOLD HER THAT SHE HAD 30 DAYS TO DRIVE THE TRUCK AND BRING IT BACK IF SHE DOES NOT LIKE IT. READING THE COMPLAINT SHE NOW SAYS 30-35 DAYS, NOT SURE WHAT HAS CHANGED.MY SALESMAN TELL CUSTOMERS THAT THEY NEED TO DRIVE THE NISSANS THAT THEY BUY FOR 30 DAYS OR 1000 MILES AND BRING IT BACK IN, AT NO CHARGE TO THEM, TO MAKE SURE EVERYTHING LOOKS GOOD ON THE TRUCK.THATS NEW AND USED NISSANS.THE DENIAL LETTERS THAT BANKS SEND OUT IS THE LAW. WE HAVE OVER 15 BANKS THAT WE USE TO GET THE BEST FINANCE FOR THE CUSTOMERS AND WHEN A BANK TURNS A CUSTOMER DOWN, LIKE I TOLD ****,THEY HAVE TO SEND THE DENIAL LETTERS OUT AND INFORM THE CUSTOMERS WHY THEY DID NOT APPROVE THEM FOR THE LOAN.I, **** ****, HAVE SPOKEN TO **** SEVERAL TIMES ON THE PHONE ABOUT THIS ISSUE.SHE CALLED WITH THE PERSONS THAT SHE SAID WAS THE WITNESS THAT DAY AND I ASK HER IF IT WAS OK THAT I SPOKE TO HIM ABOUT THIS MATTER AND SHE SAID IT WAS OK. HE INFORMED ME THAT HE WAS GOING TO TRADE IN, OR TRY TO SELL HIS OWN TRUCK TO HELP HER WITH THIS MATTER. HE "THE WITNESS" INFORMED ME THAT SHE WAS HAPPY WITH THAT PLAN AND AT THAT TIME I ASKED **** IF SHE WAS HAPPY AND SHE INFORMED ME THAT SHE WAS. I TOLD **** THAT WHEN HE IS READY AND HAS SOLD HIS TRUCK I WOULD HELP HER FIND ANOTHER TRUCK AND HELP HER WITH THE TRADE OR SELL OF HIS TRUCK AND SHE SAID THAT SOUNDED GOOD.AT THIS POINT **** WAS HAPPY, OR SHE TOLD ME THAT SHE WAS HAPPY. AFTER ABOUT A WEEK GOES BUY AND SHE CALLED ME BACK AND TOLD ASK ME IF I HAVE FOUND HER A TRUCK AND I ASKED **** IF THE MAN THAT I TALKED TO, THE "WITNESS" THAT WAS THERE THE DAY SHE BOUGHT THE TRUCK AND THE SAME MAN THAT I SPOKE TO ON THE PHONE HAD SOLD HIS TRUCK YET. **** THEN TOLD ME THAT SHE DID NOT TRUCT HIM. I ASKED HER IS THIS THE SAME MAN THAT SHE TRUSTED TO BE A WITNESS AND TO HELP HER BUY ANOTHER TRUCK, AND SHE SAID YES THAT SHE NEVER TRUSTED HIM AT ALL.AT THIS TIME I ASKED **** AGAIN WHAT IT WOULD TAKE TO MAKE HER HAPPY? **** TOLD ME TO TRADE OR CANCLE THE TRUCK DEAL THAT SHE SIGNED FOR AND GET HER INTO ANOTHER TRUCK FOR $250 A MONTH. IN CLOSING, MR ****** E MAIL **** AND TOLD HER THAT HE WOULD GIVE HER THE PRICE THAT SHE PAID FOR THE TRUCK, IN TRADE ALLOWANCE, ON ANOTHER VEHICLE THAT SHE PICKS OUT.
(The consumer indicated he/she DID NOT accept the response from the business.)
Some of the information is false or misleading, too many people. I did try to call Mr. ****** but was unavailable and it seemed emailing was more appropriate for both of us after talking with Mr. **** on the issue. I was trying to save everybody else the aggravation when it would have ended up with him anyway I assumed. I just wanted help to locate something, not anything. I knew they were busy and was trying not to annoy them. I see now I should've spoke up loudly instead of trying to be nice, my mistake. Interpretation of happy was misunderstood. I was happy/OK to go home after a long day with it being at least 10ish when closing is 8:30 but did imply the truck was too much to a couple of ya'...we were all tired. Too many involved against one with choice hearing at closing and may still be with these kinds of remarks. I'm not a recorder to hit replay for everyone and I don't lie. It is a nice truck but not for me which I expressed upfront and didn't realize I had to express it to everybody over and over. I said yes...it's a nice truck, I would try it out after all the work involved and felt obligated thinking I had 30 days and trying to let my friend help with the situation, if he could, who I totally trust. Interpretation on that was wrong too. Referring to our financial situation and he was willing to try to help us both out putting himself in a bind with the deal. It was an option, not a guarantee. This was my deal, not his. Everything seemed to keep changing and I failed to keep up. My friend thought he heard 35 days through all the communication. That *** have been misinterpreted, easily, with their explanation on the 30 day form. They want to make me happy but I ask why has it been over a month to do so with all the stress with no effort in helping me find something not online, I tried it. I look online and see nothing in my budget and have needed help and asked by phone and email. I just would like to fix my problem without further details and stop stressing over 'why'. I've just been trying to ask for help on this matter. This is my life, not just a one or two time sale.