I brought my car in for repairs in January 2013, a month later my car just started breaking down. I couldn't even pass inspection for February 2013.
Originally when I took my car to the service department in Arlington, I informed the lady that I was in school and I wanted to make all the necessary repairs to my car in order to get back and forth to school everyday. I needed rear shocks, a tune up, timing belt, and a sensor for the transmission. After dropping my car off, she told me I needed a new gas cap, injector sensor, and some sort of radiator hose (because it is leaking). I had no prior knowledge of an antifreeze leak of any kind and now my car will not hold antifreeze at all (I think they accidentally cut the hose because there was NO leak before!!!). When I mentioned the hose that she told me was leaking, she acted like she did not know what I was talking about, and no one could "find the leak"! I took the car back after all the repairs just to see if it would pass inspection and well it didn't so they worked on it later, but when I went back to pick the car up it had a new inspection sticker on it with the check engine light on inside of the car? Now how did I get a sticker with a check engine light on?! They admitted that the car was "skipping" which was a result of the tune up they did, and they said they fixed it, but when I crank my car up almost everyday it skips (something that never happened before!!!!) Now it is April of 2013, almost every morning after I get ready for school I go outside and pour antifreeze in my car, the check engine light in on......it stays on and now the oil light won't go off (no matter how much oil I put in it). I went to ****** ****** because I trusted them with my car (my only source of transportation). I spent all of my financial aid check on my car just to make sure I can get to school ($1800). And now I pray every morning that my car will make it, I am so upset and all out of money for this car. I do understand that the car is not new, but before I left it in the hands of the people at ****** ******, I didn't have any major problems (now I do!!) I love ****** ****** and I was seriously considering buying my next car from him, but this has set be back so much I just can't do business like this.
I want them to fix the car right, so that the check engine light will stop coming on. Stop the car from skipping every time I crank it, and fix the hose they cut, where my car is leaking antifreeze or stop the antifreeze leak(because I HAVE NEVER HAD A PROBLEM WITH A LEAK BEFORE). Lastly, tell me why the oil light is on, so I can fix it.
Business' Initial Response
LAST TIME VEHICLE WAS IN IT HAD XXXXXX MILES. CUSTOMER WAS IN 4-2-13 & 4-5-13 AND THE CHECK ENGINE LIGHT WAS REPAIRED AT NO CHARGE TO CUSTOMER PER OUR GOODWILL POLICY. CHECK ENGINE LIGHT COMES ON FOR MANY REASONS AND ALL THREE TIMES THE VEHICLE WAS IN FOR THIS CONCERN AT HAS BEEN FOR A DIFFERENT REASON. BASED ON THE AGE AND MILES IT IS VERY POSSIBLE THAT ANY COMPONENT THAT IS MADE FROM RUBBER IS DETERIORATING,SWELLING, AND CRACKING SO THE HOSE LEAKING IS DUE TO NORMAL WEAR AND TEAR OF EVERYDAY DRIVNG. AS PART OF OUR GOODWILL POLICY I WILL DIAGNOSE THE VEHICLE AT NO CHARGE (NORMALLY $97.00) AND GIVE A DISCOUNT TO CUSTOMER BASED ON ESTIMATE. ALL EXPENSE IS CUSTOMER LIABILITY BUT WILL REPAIR IT LESS THAN ANY OTHER CERTIFIED REPAIR FACILITY