The salesperson stated my previous vehicle would be "taken care of" and was supposed to be sold. Now I may have to have it repossessed.
***** ******, the salesperson of Clay Cooley Nissan, called me to see if I wanted to trade-in my 2012 Nissan Sentra at the end of March 2014. I went to the dealership on 03/26/2014 and I was put in a 2014 Nissan Altima. I asked him and my finance manager, ***** **********,what would happen to the Sentra and was told it would be "taken care of" and I had "nothing to worry about". A few days later Mr. ****** stated he found someone to take over the car note. I started receiving calls from the lien holder on the Sentra, *********, up to three times a day about payment and I informed ********* that I did not have the vehicle as Clay Cooley Nissan had the vehicle. After spending time trying to contact Ms. ********** (as she was ill most and out of the office) and speaking with managers, I finally made contact with Ms. **********. She informed me I would need to speak with Mr. ****** about the vehicle as there was not paperwork filed on the Sentra about trading it in. I contacted Mr. ****** to inform of what was said and he basically told me I should do a voluntary repossession of the car. I expressed my concern and being uncomfortable of voluntarily having this vehicle being repossessed via text messages back and forth with Mr. ******. He continued stating everything will be okay and brought the Sentra to my residence after being parked "around the corner" since March 26, 2014 as he states because that vehicle could not stay on the lot. I called to Clay Cooley to speak with managers to find out if that was common practice and what options I have as I can not afford a second car payment and another decline of my credit. Every time I would speak with a manager, Mr. ****** would call and even sent a text message stating, "And I apologize for all of this..Please don't email corporate or anyone... Or. Talk to any more managers me and you got his under control" at 7:42PM on June 9, 2014. Now I'm faced with having to pay a deficiency balance with ********* if they have to complete the repossession, storage fees, whatever the wholesale of the Sentra would be, and auction fees that may occur. As of today, Mr. ****** text me to call him and at 1:34PM text me, "I need you to call me so I can get you in the phone with someone who has been in your situation...And explain to you what the real deal is... Or course ********* is going to tell you that." I am strongly dissatisfied with Clay Cooley's customer service and being misled. If I would have known all of this was going to happen, I would not have gotten into a new deal with a new vehicle, with increased monthly payments, and having to take a major decline in my credit. My customer number with ********* is *******. I had two payments deferred by ********* for February and March 2014 of $525.03 each. Payments for April, May, and now June (next payment due on 06/19/2014) are what have not been made totaling $1575.09. I really do not like the false information provided by Mr. ****** and since there is not paperwork, I am stuck with this vehicle and facing repossession.
I'm seeking $1,575.09 for the payments on the Nissan Sentra for the months of April, May, and June 2014. Had I known the Nissan Sentra was not going to be "taken care of" and parked somewhere without Mr. ****** notifying me of no one taking over the car note, I would have continued payment arrangements with *********.
We show no documentation of a trade on this
transaction. We are not able to make a customers
payments due to the fact we are not in a binding
contract with the lender.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the business's response. I did not tell the salesperson I had someone to take over the car note. He told me he found a guy that could take over the note, but the guy never brought him a down payment or deposit. The salesperson told me this when he brought the vehicle back to my residence after it being "some place around the corner" from the dealership. This salesperson telling his customers he'll "take care of things" and in the end telling them to just have their vehicle repossessed is despicable. He even tried to have me speak with another one of his customers that he told to let their vehicle be repossessed. That was at least 2 months worth of payments missed to the lienholder & if I would have known the salesperson was not going to "take care of it" like he said, I would not have agreed to a car with an increased car note. If I need to provide the text messages between the salesperson & I, than I will. I do not appreciate the salesperson basically lying to avoid getting in trouble. Lying to a customer and on the customer to make a quick buck is a very poor tactic. I called to the business many times, if the calls are recorded that would be a great place to start to see I never expressed I had someone to take over that car note. I figured something like this would happen and I am greatly disappointed. I would never do business at this location ever again or anymore than I have to. I would advise monitoring the salesperson's sales practices as I'm sure he's done this before.