The price on the Toyota Sequoia on yahoo auto's and the window sticker on the dealer lot was 15,999.00.
The sale price on the contract is #17,700.00.
On January X-XXXX I purchased a 2006 Toyota Sequoia VIN# 5TDZT38A76SXXXXXX from Zmax auto sales,1705 W. Division Street,Arlington,Texas XXXXX, (XXX) XXX-XXXX.I found the Sequoia on yahoo autos,it was listed at 15,999.The price of the Sequoia was also listed as $15,999.00 on the tag displayed on the Sequoia at Zmax.But on the contract it has $17,700.00 as the selling price.I should have looked over the contract more thoroughly,but it was the next day before I caught the $1,700.00 they added to the price of the Sequoia. On the extended warranty contract it has $16,000.00 as the selling price. On the contract they just added $1,700.00 t0 the selling price without anything listed on the contract for the reason why the increase. They make it look like the selling price $17,700.00 which is way over the book value.Because I made a down payment of $5,000.00, it brings the Sequoia way under book value,and the bank has no trouble financing it.I called **** Eachus the person who was the finance specialist for Zmax auto sales. **** told me the additional amount was for $700.00 in additional bank fees for financing the Sequoia, because my credit score was too low. **** said the additional $1,000.00 was for his fee for finding someone to finance the Sequoia.The auto was financed with Wells Fargo Bank.I called Wells Fargo Dealer Services to find out if there is any additional bank fee's. Wells Fargo told me that the interest on the loan is the only charges that the bank charges. I also talked to ****** ****** the person that sold me the Sequoia at Zmax auto. He told me that he knew about the fee's but it was **** Eachus the finance specialist that determined how much the fee's were. According to ****** the lower your credit score the higher the fees. Another thing to me I found odd was that I bought the Sequoia from Zmax auto sales. But almost all the documents show that I purchase the auto from *** ********* Hyundai at XXXXX LBJ Freeway South,Dallas Texas XXXXX,(XXX)XXX-XXXX.I called *** ********* Hyundai and talked to Luis Arteaga in finance and asked if there were any extra bank fees or other fees that is added when a person's credit score is not so good. Mr. Arteaga said there might be some small bank fees. I told him I had talked to the bank and was told that the bank charges no such fees. Mr. Arteaga then said it would depend on who is financing it. I then called back and talked to the general manager at *** ********* Hyundai,Mr. ****** ********.I ask him if they had any other smaller auto lots that they sold auto from. Mr ******** told me they did not. I then told him I had purchased a auto from Zmax auto sales but all the paper work including the contract had *** ********* Hyundai on it.Mr ******** said let me check and I call you right back.In less than five mins **** Eachus the finance specialist was calling me.It's seems odd to me that on Mr. **** Eachus card it says that he works for *** ********* Hyundai,but when you go to *** ********* web site he is not listed as working there.To me these people are running a scam,adding charges to the selling price without telling you anything. As long as the buyer doesn't catch it or if they don't catch it till the next day. It's money in somebody's pocket over the price of the sale.I would think a lot of people never know they been ripped off by these auto dealers.I think this scam only works with people making a large down payment. Without a large down payment the vehicle would be over the book value and would be hard to find anyone to finance a vehicle over book value. To me it's no different than the government prosecuting doctors and medical providers for charging for services that were never rendered.I have also filed a complaint with TXDMV enforcement division,dealer complaints. I hope I am able to help stop this scam from happening to someone else. ( Thank You For Your Help )
I would like to have back the $1,700.00 I was over charged on the Toyota Sequoia. It would be even better if criminal charges were made on all people involved it this type of scam practice. But I know that's never going to happen. I don't know if I am right but it used to be theft over $50.00 was a felony. These dealers commit felony's every day and nothing happens to them. You tell me who is the bigger criminal the person who steals $100.00 from walmart shoplifting and goes to prison,or the auto dealers who steal thousands from the poor guy who been saving up to put a down payment on a car only to have half of it stolen from him by the crooked dealer. Causing him to pay higher payments every month,because the dealer scammed him of out of part of his down payment. THANK YOU
Contact Name and Title: ******* ******
Contact Phone: (XXX) XXX-XXXX
Contact Email: *******@mydallashyundai.com
February 2, 2015
Unfortunately, we had a lack of communication and some miscommunications regarding the sale of his 2006 Toyota Sequoia. Mr. ***** did find the vehicle listed for sale by another dealership. He was unable to obtain financing at this dealership for this vehicle and they were unable to complete the transaction. Bob Stallings Hyundai purchased this vehicle from ZMax, and we were able to complete the facilitation of the loan. Mr. ***** was unaware that we would have a different sales price than ZMax. At no time did Bob Stallings Hyundai list this vehicle on line for sale. The Retail Sales Price of the vehicle was clearly outlined on all agreements and sales orders. Our dealership did not sell Mr. ***** any sort of Extended Service Agreement or Warranty so we are unaware of what any terms or prices may be on any of those documents. The customer would need to contact whoever the seller of that product is, which we assume would be ZMax.
We are very sorry that this customer did not have a clear understanding of what he signed. As a result, we have clarified everything with Mr. Kohuk and offered to re-contract him on his purchase at a discounted rate in order to help make this right. Customer satisfaction is our utmost priority. We were in no way trying to deceive this customer and encourage anyone to read our Mission & Values statement available on our website. Mr. ***** has accepted our offer to re-contract and is a satisfied and happy customer of Bob Stallings Hyundai.
******* E. ******
Bob Stallings Hyundai
****** ***** (Case# XXXXXXXX) I received your letter on Feb.XX-XXXX that was dated Feb X-XXXX.It,s hard to respond in five days when I didn't receive it till the eighth day.Bob Stallings Hyundai has not contacted me and offered to re-contract my purchase at a discounted rate, so how can I have accepted their offer.And I am not a happy customer of Bob Stallings Hyundai. This is what the reply in the complaint says from Bob Stallings Hyundai.I was contacted by **** ****** and was told that Bob Stallings had sent him to find out what it would take to satisfied me.I told him that returning the $1,700.00 dollars I was over charged would satisfied me. Mr. Eachus said that there was no way he could return the money,he said that the $1,700.00 was the price of doing business. Mr. Eachus said let me talk to Bob Stallings and see what he could do. Also Mr. Eachus wanted to make sure I didn't talk to anyone else or make any more complaints.Mr. Eachus called me back Feb 3 and ask if there was anything else beside giving back the $1,700.00 dollars that would satisfied me. I told him if he could get the bank to reducing the interest rate on the loan to allow me to save $1,700.00 from the interest paid on the term of the loan. Mr. Eachus was suppose to call me back on Feb X XXXX.I never heard from him again.I check my phone every day to make sure I didn,t miss his call,and there has been no calls from him or Bob Stallings Hyundai since Feb X XXXX.It says in Bob Stallings reply that they were in no way trying to deceive this customer.I think they deceived me and are trying to deceive the BBB by saying I have accepted their offer and is a satisfied customer of Bob Stallings Hyundai. I would like to know how this organized crime racket works.In Bob Stallings reply it says that Zmax auto sales was unable to find financing for the vehicle on a selling price of $15,999.00 minus the $5,000.00 I put down would have been $10,999.00. But Bob Stallings had no problems finding finance by selling the vehicle at $17,700.00. All the financing was done by the same person **** ******* It wasn't like Zmax auto sales had their own finance specialist who was unable to get financing, so they called in someone else. It was **** ****** the whole time during the finance. Then you come to the part that Bob Stallings says he bought the vehicle from Zmax and raised the price to $17,700.00 but no one thought it necessary to tell the customer that the price had just went up $1,700.00. To top it off he then talks about the service contract,if Bob Stallings bought the vehicle from Zmax auto why would Zmax be giving me a service contract on the vehicle. They do all of this and hope the customer dosn't catch it before signing the contract.This is the story they are saying now, but the orginal lies I was told was that $700.00 was for bank fees and $1,000.00 was the fee for **** ****** for finding finance. How does it make any sense that they could not find financing for $15,999.00 but could find financing for $17,700.00 on the same auto.Bob Stallings Hyundai and Zmax Auto not only deceive me but is trying to deceive the BBB also. I hope that the trust and faith that people have in the BBB is not failed by letting business practices by deception and flatout lies go uncorrected or dismissed. I would like to know something was done to keep the next customer from falling victim to Bob Stallings Hyundai or Zmax Auto. ****** *****
Final Business Response
We regret to say that after the last correspondence, we found that our employee had not communicated the facts with us. Our General Manager ****** ******** has called Mr. ***** and left several messages for him today and yesterday.
We sincerely apologize for mis-communicating in our last response. A portion of that response is still accurate but a portion, we have found is not. Being fair above reproach and having honesty in everything we do is paramount to our Mission Statement and core values. We unknowingly failed at giving the proper response on 2/2.
We stand by this portion of our 2/2/15 Response: "Unfortunately, we had a lack of communication and some miscommunications regarding the sale of his 2006 Toyota Sequoia. Mr. ***** did find the vehicle listed for sale by another dealership. He was unable to obtain financing at this dealership for this vehicle and they were unable to complete the transaction. Bob Stallings Hyundai purchased this vehicle from ZMax, and we were able to complete the facilitation of the loan. Mr. ***** was unaware that we would have a different sales price than ZMax. At no time did Bob Stallings Hyundai list this vehicle on line for sale. The Retail Sales Price of the vehicle was clearly outlined on all agreements and sales orders. Our dealership did not sell Mr. ***** any sort of Extended Service Agreement or Warranty so we are unaware of what any terms or prices may be on any of those documents. The customer would need to contact whoever the seller of that product is, which we assume would be ZMax. "
However, we have found upon further investigation that this statement is inaccurate: "...As a result, we have clarified everything with Mr. Kohuk and offered to re-contract him on his purchase at a discounted rate in order to help make this right....Mr. ***** has accepted our offer to re-contract and is a satisfied and happy customer of Bob Stallings Hyundai."
We can report to the BBB that as of today Mr. Eachus, the Sales and Finance Associate who worked with Mr. *****, is no longer with the company but we cannot disclose anything further regarding the separation. Mr. ********, our General Manager would love the ability to speak with Mr. ***** and discuss the refund options available.
****** ********- General Manager (XXX) XXX-XXXX