Maintained the vehicle service requirements, car engine need repairs because oil loss, lack of response for copies of lease & service information.
Leased vehicle - 2011 Audi A4 - Nov 2010. I co-signed to help my granddaughter. She was making all the payments and kept up with the regular maintenance covered under the warranty to include oil changes. Car required visits for adding oil about every 1,000 miles.
When she went to leave for work one day (Aug. 2013) the car wouldn't start. Paid to have the vehicle towed (from Sherman to Audi in Plano) and was advised the head had blown in the engine - $7-8,000 for repair.
Aug. 16, 2013, she and her mother went for face to face meeting at the dealership and were informed they would see what we could do to help as the car was no longer under warranty and the repairs would be quite expensive.
We explained that that the lease had not been anything like was represented at the start. During out meeting at Audi we were told they had hear that a lot with regards to the previous owners. (Warranty was to be for entire length of the lease - bumper to bumper) We also explained that she had been paying on the car Nov. 2010 - Aug. 2013 at 480 a month = $14,400.
When we requested copies of the lease and service tickets, we were told they didn't have them. The dealership had changed hands. We continued to follow up by phone and email. We were advised that they didn't have any of that information.
After numerous emails and phone calls, we finally received an estimate Sept. 6, 2013.
The estimate for paying off the lease, acquiring a new vehicle 2013 Audi A4 and rolling over the repair costs into the vehicle to the tune of 49,235.25 was the best they could do.
Although the vehicle is not in our possession, we have, in good faith continued to make payments.
I received through the mail some information about a class action lawsuit with this type of vehicle, loss of oil and requiring oil every 1,000 or so. Although I didn't purchase the vehicle, I do feel that I should receive something back from Audi in good faith. This poor handling of the situation has resulted in me being out a ton of money, no car and no way to afford another one. HELP! HELP! HELP!
Release from the original lien and no charge for the repairs and no dings to credit.
Below is the timeline of events and our response to the complaint we received.
Please note that on Oct. 5th 2012 when the car was brought to us the maintenance and recommended services were DECLINED. On August 5th 2012 and with almost 20,000 more miles on the car it was towed to Audi Plano. The service department recommended an engine replacement. The owner again DECLINED. Our Sales Manager attempted to assist the owner by having her trade in her car in service and lease or purchase a different Audi. That offer was declined. Finally the service department asked the owner to provide proof of the claimed services done at 55,000 (declined at Audi Plano) 65,000 and 75,000 thousand mile recommended maintenances. The thought was with proof of those services we could ask Audi of America if they were willing to assist financially with the repair. No proof was provided for 55,65 or 75 thousand mile services.
The resolution that client is requesting could only come from Audi of America. Audi Plano attempted to assist the owner in every way possible to have the car repaired or replaced. The driver never provided the requested proof of services after the 45,000 mile service was performed here at Audi Plano. All other attempts to assist were declined by the owner/driver.
8/12/10 @ 10 miles, we performed PDI work
1/19/11 @ 7,745 miles, customer brought in for 5K service paid for by Audi.
4/20/11 @ 12,385 miles, customer brought in for 15K service covered under Audi Care and one complaint of the trunk not opening which was set to valet mode.
6/30/11 @ 15,516 miles, customer brought in car again for 15K service which we did not do because it was already completed.
12/27/11 @ 26,877 miles, customer brought in for 25K service covered under Audi Care.
5/3/12 @ 37,147 miles, customer brought in for 35K service covered under Audi Care and a tire pressure light on. We recommended 4 new tires due to wear but she declined the work.
7/2/12 @ 47,255 miles, customer brought in for 45K service covered under Audi Care (final one covered), check engine light on, 2 year brake flush covered under Audi Care, tire pressure light on, and electrical outlet in center console loose. The check engine light was on. The tire pressure light was due to low tire pressures but it was noted by the tech that all four tires were different and he recommended replacements again which was declined again. The center console outlet had to be ordered from Audi at the time but I do not see that brought the car back to have the part installed according to our history.
8/18/12 @ 52,493 miles, customer brought in for a brake check and both front power outlets not working. The brakes checked out good at 7mm thickness front and rear and the power outlets not working was a fuse that had blown. We replaced the fuse at no charge.
10/25/12 @ 58,954 miles, customer brought for 55K service and the center console electrical outlet loose again. She declined all the work because the car was now out of warranty and no longer covered under Audi Care.
8/5/13 @ 78,120 miles, customer has car towed in for a check engine light on and the car not starting. It was determined that the car needed an engine and a quote was given to the customer and declined.
We attempted to assist the owner multiple times and multiple times our efforts were declined.