This Business is not BBB Accredited
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Riverstone Residential Group is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Riverstone Residential Group's rating include:
- 176 complaints filed against business
- Failure to respond to 12 complaints filed against business.
- 11 complaints filed against business that were not resolved.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||11|
|Billing / Collection Issues||104|
|Problems with Product / Service||61|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||176|
Additional Complaint Information
Complaints are regarding billing and collection issues. Customers complained of unfair billing for the condition of their apartment upon moving out and additionally not receiving the full amount of their deposit.