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Riverstone Residential Group

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(214) 290-7300View Additional Phone Numbers1201 Elm St Ste 1600, DallasTX 75270-2038http://riverstoneres.com

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BBB Accreditation

Riverstone Residential Group is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Riverstone Residential Group's rating include:

  • 176 complaints filed against business
  • Failure to respond to 12 complaints filed against business.
  • 11 complaints filed against business that were not resolved.

Customer Complaints SummaryRead complaint details

176 complaints closed with BBB in last 3 years | 45 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues11
Billing / Collection Issues104
Problems with Product / Service61
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 176

Additional Complaint Information

Complaints are regarding billing and collection issues. Customers complained of unfair billing for the condition of their apartment upon moving out and additionally not receiving the full amount of their deposit.

Additional Information

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BBB file opened: 08/14/2008Business started: 01/02/2006
Contact Information
Principal: Katie Wood (Corporate Marketing Assistant)
Business Category

Apartments

Alternate Business Names
Riverstone Residential

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.