BBB Business Review

This Business is not BBB Accredited

Lone Star Flyers

Phone: (469) 371-3179Fax: (817) 764-63574453 Glenn Curtiss Dr, AddisonTX 75001-3255

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Lone Star Flyers provides flight training services for prospective pilots and aircraft rental services for certified pilots.

BBB Accreditation

Lone Star Flyers is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Lone Star Flyers' rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised Lone Star Flyers' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Lone Star Flyers

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/24/2015Advertising / Sales Issues | Read Complaint Details

Purchased a gift certificate in March 2015 for a flight lesson and company claims to be out of business since 2014.
I purchased a gift certificate ($199.00) for an introductory flying lesson as a gift for my husband in April 12, 2015. The certificate was valid for 6 months after the purchase date. I tried to redeem the certificate on 07/25/2015, by calling the provided phone number and schedule the flight lesson.
The person who answered the call indicated that they are not Lone Star Flyers and that they cannot honor the gift certificate. More over, they mentioned that Lone Star Flyers is no longer in business since 2014 and that the name of the company associated with the phone number is now "Metroplex Flyers". They asked for my information and the gift certificate reference number and told me that they would try to track the number and wait for their call.
They called back from a different phone number and said that the certificate was not valid and that during the transition from Lone Star Flyers to Metroplex Flyers several persons also "lost" their gift certificates values.

The web page is still up and running, but now points to a different company named "Texas American Flight Academy" with the same address as Lone Star Flyers and Metroplex Flyers.

Additional data:
Original contact phone number: (XXX)XXX-XXXX
Number I received the call from: (XXX)XXX-XXXX
Date of purchase: 04/12/2015
Date of intended redeem: 07/25/2015
Method of payment: Credit Card.
Method of purchase: website (

Desired Settlement
I'd like to have my money back. I think is not fair for companies to accept money for services they are not willing or cannot deliver.

Industry Comparison| Chart

Aircraft Charter, Rental & Lease, Flight School

Additional Information

BBB file opened: 10/30/2007Business started: 03/01/2004
Contact Information
Principal: Mr. David L'Roy (President)
Business Category

Aircraft Charter, Rental & Lease, Flight School

Products & Services

Lone Star Flyers combines the advantages of a large flight school, with a level of flexibility and attention to the individuals needs found with independent instructors.

Hours of Operation

By appointment.

Refund and Exchange Policy

Not applicable.

Service Area

Dallas, Addison, North Texas

Alternate Business Names
Texas Aviation Support Inc.

Map & Directions

Map & Directions

Address for Lone Star Flyers

4453 Glenn Curtiss Dr

Addison, TX 75001-3255

To | From


1 Locations

  • 4453 Glenn Curtiss Dr 

    Addison, TX 75001-3255

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Dallas and Northeast Texas. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Lone Star Flyers is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.


Industry Tips for Aircraft Charter, Rental & Lease


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.