BBB Logo

Better Business Bureau ®
Start With Trust®
In Dallas and Northeast Texas

BBB Business Review

What is a BBB Business Review?

Consumer Complaints

BBB Accredited Business since 10/12/2009

Crawford Services Inc

Phone: (214) 271-8800

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
04/12/2013Problems with Product / Service | Read Complaint Details
X

Additional Notes

Complaint Category: None of the Above - Refund or Exchange Complaint Issue

Complaint: I am requesting a refund for a useless service call provided by this company.
****** tech came out and stated I needed to replace the control module (over $600 repair). I deferred and got a 2nd opinion. The 2nd company only had to tighten a power lead to fix the issue. I then requested my Service Call be refunded as services were not performed as expected. They refused.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Industry Comparison| Chart

Air Conditioning Contractors & Systems, Air Conditioning Systems - Cleaning, Air Conditioning & Heating Contractors - Commercial, Geothermal Heating & Cooling, Plumbing Drains & Sewer Cleaning, Plumbers

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.