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BBB Accredited Business since 12/16/2013

Dex Media (Headquarters)

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(866) 917-8737View Additional Phone NumbersPO Box 619810, Attn: Client Care Dept, Regional Appeals, DallasTX 75261-9810 Send email to Dex Media

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BBB Accreditation

A BBB Accredited Business since 12/16/2013

BBB has determined that Dex Media meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Dex Media's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 335 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

335 complaints closed with BBB in last 3 years | 130 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues93
Billing / Collection Issues95
Guarantee / Warranty Issues1
Problems with Product / Service146
Delivery Issues0
Total Closed Complaints 335

Additional Complaint Information

Complaints are regarding dissatisfaction with billing or collection issues. Specifically, customers complain that advertisements in the company's yellow page directory are automatically renewed without the customers consent. This results in the company acting to bill the customer for an additional 12 month period contrary to the customer's wishes.

Additional Information

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BBB file opened: 06/22/2007Business started: 01/01/1986
Type of Entity

Corporation

Incorporated: May 2006, TX

Business Management
Principal: Mr. Shane Hale
Contact Information
Mr. Peter J. McDonald (CEO)Ms. Sheri Walsh
Business Category

Advertising - Directory & Guide, Yellow Page Advertising

Alternate Business Names
Dex Media, Inc., Dex One, Super Media

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.