BBB Accredited Business since 12/16/2013
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A BBB Accredited Business since 12/16/2013
BBB has determined that Dex Media meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Dex Media's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 335 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||93|
|Billing / Collection Issues||95|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||146|
|Total Closed Complaints||335|
Additional Complaint Information
Complaints are regarding dissatisfaction with billing or collection issues. Specifically, customers complain that advertisements in the company's yellow page directory are automatically renewed without the customers consent. This results in the company acting to bill the customer for an additional 12 month period contrary to the customer's wishes.
Type of Entity
Incorporated: May 2006, TX
Business ManagementPrincipal: Mr. Shane Hale
Contact InformationMr. Peter J. McDonald (CEO)Ms. Sheri Walsh
Advertising - Directory & Guide, Yellow Page Advertising