(Note: These tips pertain to the industry cited above and do not necessarily track our experience with the company in whose report they appear. In particular, industry complaints referenced below are typical of the industry as a whole, but not necessarily every company in the industry.)
The Better Business Bureau does not process or report on complaints regarding the professional practices of attorneys. If you have a complaint regarding the professional practices of an attorney, please contact the State Bar Association of Texas at 1-800-204-2222. That state agency will also confirm that a lawyer is licensed to practice in Texas, report on disciplinary history, and offer a number of helpful publications regarding legal issues.
The Bureau does process and report on complaints regarding the business practices of attorneys, such as a dispute regarding the crediting of a payment to a client's account. The customer experience reported by the Bureau refers to business practices only, not professional practices.