This Business is not BBB Accredited
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Momentum is a leading business communications provider that offers smart, customizable cloud solutions to direct subscribers and more than 300 independent cable operators, municipalities, VARs and MSPs nationwide.
Momentum Telecom, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Momentum Telecom, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||4|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Momentum Telecom, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Type of Entity
Incorporated: April 2000, DE
Contact InformationPrincipal: Mr. William J. Fox III (President & CEO)Customer Contact: Ms. Stephanie Anderson Mr. Matthew Conroy (Complaint Contact) Stuart Resal (Marketing Director)Mr. Charles E. Richardson III (VP & General Counsel)
Products & Services
Founded in 2001, Momentum now powers over 80,000 voice lines providing customers with the flexibility and carrier-grade services needed to move their business forward. Momentum extends an expansive product line that includes hosted VoIP, broadband
Hours of OperationMon: 08:00 AM to 05:00 PMTue: 08:00 AM to 05:00 PMWed: 08:00 AM to 05:00 PMThu: 08:00 AM to 05:00 PMFri: 08:00 AM to 05:00 PM
Refund and Exchange Policy
Momentum is committed to delivering reliable phone service and quality cloud solutions to our subscribers. We are confident your business will be satisfied with our products, so confident we offer a 30-day money back guarantee. If you wish to discontinue service for any reason, simply call our Customer Support at 888.538.3960 anytime within your trial period to request a refund.
Alternate Business NamesMomentum Business Solutions, Momentum Family, Momentum Wholesale, LLC
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview