BBB Business Review

BBB Accredited Business since 08/02/2011

Mountain High Outfitters

Find a Location

(205) 970-33002800 Cahaba Village Plz STE 250, Mountain BrkAL 35243-5948 Send email to Mountain High Outfitters

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BBB Accreditation

A BBB Accredited Business since 08/02/2011

BBB has determined that Mountain High Outfitters meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Mountain High Outfitters include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews Customer Reviews on Mountain High Outfitters

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 3 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
05/23/2016Problems with Product / Service | Read Complaint Details

defective product purchased
On X-XX-XX I purchased a Jet Boil Flash stove, receipt XXXXXX, when I opened it I found it was defective. On 4-25-16, when I got back in town, I contacted the store and talked to ******. I told ****** what had happened and she called me back after talking to management. Nicolas returned my call and told me they would take a look at it if I brought it back but they would send it off for warranty to the manufacturer.

I told ******* that the receipt says, "We will gladly accept return merchandise with original receipt up to 30 days from the date of purchase." He said they would still return it for warranty.

Desired Settlement

Business Response
Mr. ***** was contacted on Thursday, April 28, 2016 by a member of management from Mountain High Outfitters' ****** ******* location. He was given a new replacement for his defective product, and was very satisfied with the solution.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
My only concern is that before I filed the complaint with the BBB I could not get any response or returned call from the company. Once I the complaint was filed the company was happy to help

Industry Comparison| Chart

Sportswear - Retail, Clothing - Retail, Shoes - Retail, Retail Stores, Outfitters

Additional Information

BBB file opened: 12/29/1999Business started: 12/01/1999Business started locally: 01/01/1999
Type of Entity

Limited Liability Corporation

Business Management
Principal: Mr. Christopher Groom (CEO)Mr. Zachariah Kesterson (Manager)
Business Category

Sportswear - Retail, Clothing - Retail, Shoes - Retail, Retail Stores, Outfitters

Products & Services

Based on information provided, this company offers retail outdoor clothing, footwear, equipment, etc.

Customer Review Rating plus BBB Rating Summary

Mountain High Outfitters has received 4.1 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Mountain High Outfitters

2800 Cahaba Village Plz STE 250

Mountain Brk, AL 35243-5948

To | From


4 Locations

  • 2000 Riverchase Galleria STE 147A 

    Hoover, AL 35244-2308(888) 968-4386
    (205) 985-3215
    (205) 970-9080

  • 6200 Grand River Blvd E 

    Leeds, AL 35094-6701(205) 699-8264

  • 2800 Cahaba Village Plz STE 250 

    Mountain Brk, AL 35243-5948(205) 970-3300

  • 127 Summit Blvd 

    Vestavia, AL 35243-3172(205) 967-7607

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central & South Alabama. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Mountain High Outfitters is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Email Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Sportswear - Retail


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


About BBB Business Review Content and Services

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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.