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In Central & South Alabama

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BBB Accredited Business since 11/17/2011

Roto-Rooter Sewer-Drain

Find a Location

Phone: (334) 272-7130Fax: (334) 285-67323340 Birmingham Hwy, MontgomeryAL 36108-1404 Send email to Roto-Rooter Sewer-Drain

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BBB Accreditation

A BBB Accredited Business since 11/17/2011

BBB has determined that Roto-Rooter Sewer-Drain meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Roto-Rooter Sewer-Drain's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Roto-Rooter Sewer-Drain
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
09/25/2012Problems with Product / Service
09/04/2012Problems with Product / Service

Industry Comparison| Chart

Septic Tanks & Systems Contractors & Dealers, Toilets - Portable, Plumbing Drains & Sewer Cleaning, Plumbers

Additional Information

BBB file opened: 05/01/1989Business started: 01/01/1965

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State of Alabama Plumbers & Gas Fitters Examining Board
11 W Oxmoor Rd Ste 104
Birmingham, AL35209-6400
(205) 945-4857

Alabama Onsite Wastewater Board
450 S Union St Fl 2
Montgomery, AL36104-4330
(334) 269-6800

BBB records show a license number of 835 for this company, issued by State of Alabama Plumbers & Gas Fitters Examining Board. Their web address is

Type: State of Alabama

BBB records show a license number of Pumper# 601 for this company, issued by Alabama Onsite Wastewater Board. Their web address is

Type: State of Alabama

BBB records show a license number of Installer# 602 for this company, issued by Alabama Onsite Wastewater Board. Their web address is

Type: State of Alabama

Type of Entity


Incorporated: January 1991, AL

Contact Information
Principal: Ms. Jane Tierce (Owner)
Business Category

Septic Tanks & Systems Contractors & Dealers, Toilets - Portable, Plumbing Drains & Sewer Cleaning, Plumbers

Products & Services

Based on information provided, this company offers commercial, residential and industrial plumbing services, such as, drain cleaning, septic tank pumping, etc.

Alternate Business Names
Roto Rooter, Tierce Industrial Service, Inc.
Industry Tips
Home Remodeling Contractors

Map & Directions

Map & Directions

Address for Roto-Rooter Sewer-Drain

3340 Birmingham Hwy

Montgomery, AL 36108-1404

To | From


3 Locations

  • 2590 Tanglewood Drive 

    Millbrook, AL 36054

  • 3340 Birmingham Hwy 

    Montgomery, AL 36108-1404(334) 272-7130

  • PO Box 11685 

    Montgomery, AL 36111-0685

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central & South Alabama. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Roto-Rooter Sewer-Drain is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips for Septic Tanks & Systems Contractors & Dealers

Home Remodeling Contractors

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