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Shane Whirley Construction, LLC

Phone: (334) 233-1103

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)
11/26/2013Problems with Product / Service | Read Complaint Details
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Complaint
Shane Whirley Construction fails to return phone calls, fails to conduct promised work, and fails to honor the work under warranty.
Whirley construction replaced my roof following a tornado in 2008, with a 7 year warranty. The roof leaks around the fireplace stack, leaked around the bathroom vent exhausts, and they didn't replace the attic exhaust fan at all. It took 4 YEARS to get them to fix the attic exhaust fan, but the leaks continue and have cost me hundreds in drywall and paint repair. I recently discovered the gas fireplace exhaust was never fixed in 2008 - the duct runs up from the fireplace to... nowhere. The new roof doesn't even have a place for it. The owner met me at the house after missing our first appointment, did nothing about either problem, and offered to "drop off" some caulk in the flowerbed for me to fix the leaks myself. He promptly left and fails to return calls, fails to return emails, and has moved his residence. His business address is nowhere to be found online. With no way to contact him and no means for recourse, I will have to pay out of pocket with another contractor for work that I already paid Whirley Construction for.

Desired Settlement
Perform the work paid for: 1) fireplace gas vent exhaust, 2) fix existing leaks as a minimum.

02/17/2014Problems with Product / Service | Read Complaint Details
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Complaint
This contractor replaced a roof for me at my home in December of 2011, my roof started leaking in June of 2012 I have repeatedly contacted *** ***** ******* requesting that he return my calls and that he check and repair my roof to no avail. *** ******* won't return call and won't repair my roof. Warranty is good for twenty years. Beware of this contractor he will replace a roof in a couple of hours but roofing won't stand up to a good rain.

Desired Settlement
*** ******* need to replace the roof correctly or refund my money.

Industry Comparison| Chart

Roofing Contractors, Construction & Remodeling Services, Siding Contractors

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.