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Consumer Complaints

BBB Accredited Business since 04/05/2012

Arbour Valley Management, LLC

Phone: (205) 909-0060Fax: (205) 909-0069

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Customer Complaints Summary

5 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service5
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints5

Complaint Breakdown by Resolution

Complaint Resolution Log (5)
08/01/2016Problems with Product / Service
12/14/2015Problems with Product / Service
07/18/2016Problems with Product / Service | Read Complaint Details
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Complaint
roaches are very bad
water leak for 4+ weeks not fixed
Air conditioner out since 6/15 and nothing has been done
I have asked maintenance and the managers multiple times in 3 months to do something about the roaches in my apartment, they have done nothing. And now they have become unbearable. There is not a room in the apartment that you wont see many within a 5 minute period. The kitchen and living room is overrun with them. Also I contacted them 4+ weeks ago about a leaking faucet in my tub, steady running hot water into my tub, causing my hot water heater to run non stop 24 hours, they have not addressed the issue at all. Also, my air conditioner went out 6/14, I called the next morning, they said they would be right on it. Maintenance has spent 2 hours tops looking into it and have accomplished nothing as of 9am 6/20. I also asked the management to keep me informed as I have a 12 year old and 2 cats and it has been over 100 degree heat index for 3 of these 5 days, I have not had a word about anything. No plan, nothing. I was given the management number Friday and have left a message then and one today, still have heard nothing. Also, they are cutting trees down around the complex, very little of the cut trees and limbs has been thrown away. There are huge trees and limbs laying all my building, it is very dangerous for myself, my wife, and my son. The trees have been there well over a week

Desired Settlement
I would like the roaches eradicated completely. I would like the water leak fixed. I would like the trees picked up and I would like my AC fixed. I would like a credit to next months rent for the water, the air conditioner, and I would like out of my lease and my deposit refunded

Business Response
Contact Name and Title: ******** ****
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@arbourvalley.com
A\C Unit was repaired and air is working properly. Leak in bathtub has been repaired. An inconvenience concession has been given to the resident.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The air conditioner is fixed. The water leak is fixed. I was told that the trees would be up by the end of the week, July 1st, they are not. I was also told that a "bug guy" would come weekly to resolve my issues with the roaches. None has came as of now, two and a half weeks after I was told this. The roaches are AWFUL! A health risk! I left my drink in the living room last night while I went to the bathroom and when I got back there were two roaches in it. That is 5-7 minutes tops. I cannot go in the kitchen, living room, or bathroom without seeing 15 plus within 5 minutes. I cannot go anywhere else in the apartment without seeing half of that within 15 minutes. When I wake up in the morning I see a minimum of fifty in the kitchen, 50 in the dishwasher. We are overrun with them and I fear that myself and/or my family will become sick.

Final Business Response
An inconvenience concession has been given to the resident.

07/07/2016Problems with Product / Service
08/24/2015Problems with Product / Service

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Property Management, Apartments, Apartment Finding & Rental Service

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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